September 2025 by A
So rude didn?t even bother to say hello very poor service
August 2025 by Joseph Riordan
Collection of clothing items from stores
Staff members very helpful to me
Clothes are top quality
August 2025 by Abby Li
Great customer service
May 2025 by nikhil r
The manager at Reiss Canary Wharf is extremely rude, did not assist my mum at all, and even started an argument with me.
April 2025 by alara bir
Rudest staff members I have ever met. Do not go here!
April 2025 by Anne M
No customer service! Empty shop, 4 staff members on the floor. No one to greet you and rude attitude. Pretty much the same story every time I shop there
February 2025 by Nick Miller
Really poor service. Tailor cancelled appointment without calling in advance. Shop ?manager? said ?it?s nothing to do with me?! Great brand let down by actual experience.
November 2024 by Niyati Walia
I was attended to by Rahima who was an absolute sweetheart, very attentive and helpful!
October 2024 by Amzz
Kenny the store manager was very helpful trying to help me find a coat that is very popular the Lucia in a popular colourway and contacted every store in the UK to help me make sure that I am able to purchase it, very good customer service I have not experienced this level of professionalism in any other Reiss store and didn?t feel the pressure to buy a coat right there and then to receive a good will of ?10% off? if I do.
August 2024 by IA
A big thank you to Kenny today (22/08/2024) who assisted me in my exchange. He demonstrated excellent customer service.
August 2024 by C D
Wanted some assistance but staff were just chatting amongst themselves and ignored me.
July 2024 by Eva Dhimitri
The sales associates refused to do a price match for items I bought few days ago.
May 2024 by Emily Preece
Fantastic customer service, went above and beyond to help us - thank you
December 2023 by Usmaan Qureshi
The manager here is so devoid of even a modicum of what constitutes good customer service. Refusing to exchange a perfect condition item returned as sold with gift receipt because ?it doesn?t have a tag? despite the price tag being removed on sale by Reiss staff due to it being a gift. Absurd. Don?t shop here.
December 2023 by Myra Iltefat
Terrible customer experience. The lady who claimed to be manager here did not exchange a gift item despite having a valid bar code and a gift receipt. The tag was removed by personnel at the store on regent street and the manager here refused to take it back or help with the case in any way, said I should ?contact the store where I got it?Very unhelpful
