March 2024 by Marc Lewis
Great service at the counter and I thought we had been guided in the right direction. Unfortunately there was something bad in the food, probably the salmon (which tasted fishy and old). Our whole family got food poisoning and now we are looking at a transatlantic flight with?.digestive issues. I?ve asked for a refund for our meal and hopefully we will get one.
March 2024 by Li Jie
Sometimes you get food which is very old (bad taste of vegetables, barely warm, tasteless dumplings and noodles)Friendly staff, nice atmosphere.
February 2024 by Martha Antoniou
Food is not fresh is at least 4 days old is disgusting completely serve food 4 days old it?s just a
February 2024 by Maria Gorobchuk
Best fast food option in Canary Wharf! Healthy, fresh and tasty. Also asian-looking team member is always nice and friendly!
February 2024 by Harbour Seal
Okay food
January 2024 by Volha Melgaard
How could I eat that soup with that stupid spoon? Is there any management in place at all? It was very uncomfortable. I will not be back until this place has proper spoons.
January 2024 by Meow
I went to Itsu last year in November, and I had my grandma with me and she only speaks Chinese. I wasn't looking forward to translating the whole menu when one of the members of staff asked what language she speaks and got a member of staff to translate the menu for me, and I am very grateful to that person ? the food was great and she really enjoyed it.
January 2024 by Leon Hoti
Very poorly packaged. Not content at all. Big difference between main course when it comes in packaging and actual main course.
December 2023 by Juan Aleman
Great quality food and service always with a smile!!!
November 2023 by F X
The taste is becoming awful. It?s so bland. Won?t spend any money on this anymore.
September 2023 by jamie borrero
Fast service and tasty food to keep you on the go.
August 2023 by Malica G
I recently purchased takeaway chicken teriyaki rice bowl and miso soup from this branch, and the food packaging was not sealed as the paper bag was flooded with the miso soup I immediately noticed this before leaving and notified the server, showing the error. I expected a typical apology and quick swap to a more securely served item.Another server's response was an attack on the miso soup dripping onto the counter. Two of his colleagues, including the one who had served me, stood by while he berated me but replaced the item.May I add I could have been burnt from the steaming hot food, but it was made out that I was wrong. I now wish I had just returned the food and requested a refund, but at that rate, I probably would not have received it.Can you imagine if I had just as bad an attitude as the server....I could probably be the one getting paid right now.*Food for thought Itsu*
August 2023 by Lx Mack
Food is okay, very expensive for what it is. Service was terrible, the guy was rude and blunt. The staff were all giggling together and just super unprofessional. I wouldn?t order here again.
June 2023 by Mat Dawson
Always my go-to place for lunch in Canary Wharf; food is always fresh and quality consistently good, it is easily the best value takeaway lunch available here, service is very quick and the staff are always super friendly and helpful.
May 2023 by Ms. Y
For many years I was regularly getting lunch or dinner from the Itsu branch in Cabot Square. Since they?ve shut down, I?ve been getting takeaways from the Jubilee Place branch. The quality of the salmon sashimi boxes are generally consistent, but just as before the rice that comes with the salmon nigiri sushi and salmon avocado maki rolls is often undercooked and gets stuck to your teeth easily. Most days I end up getting just the sashimi box and some fresh avocados so I do not have to discard the rice. If this is something you can fix, you will have more happy customers! (And very likely more customers in general) Nevertheless, the sushi and sashimi boxes were fresh this time round and still reasonably priced compared to other places in the Wharf.