February 2024 by Lesley Gallagher
After 15+ years, we just had our accounts closed due to closure of CB retail banking in the UK. Citibank offered absolutely no support in helping find a new bank or anything else. Appalling.
February 2024 by Rem Main
I was selling shares in a very liquid market via citibank and to my suprise i saw that i sold them 10% under the market price to citibank Berlin!I got no answer to my complaints and in a reaction to that my accounts were blocked for 2 months.The account manager was unfriendly though the girls tried to help
February 2024 by Tim Holman
The worst banking experience I've ever had in my life. Fifteen quid a month to 'maintain the account' with zero branches open and complete lack of access to any help on the phone. It's a miracle this place seems to be going under. I'd tell people to avoid banking here, but as it seems that will soon no longer be possible, instead I'll just advise people to spread the word on how rubbish Citibank is instead. Upstanding citizens unite.
February 2024 by Simon McGough
Forced account closures and ?wrote off?remaining balances. Only upside is their sent my to Chase, an excellent alternative
February 2024 by CJE220 (Cje220)
Really bad comapny- customer service is non exsistance thier app is 10 years behind the other banking apps.Not allowed to pay the card off via the app, cant view your card details via the app (is this early 2000 still where i must carry my card with me?)i cant think of a more useless bank.
February 2024 by Ryan Woor
I gave Citibank one star because zero is not possible. The worst banking service ever. They took refused to allow me to pay ligitimate builders working on my house, but then stole the funds and refused to refund them until their investigation was complete which took months. I have had to complain to the banking ombudsman 3 times over the past year, all complaints being upheld! Luckily for their customers they are pulling out of the UK for retail banking and even the way that was handled was terrible!
November 2023 by Rah Rah
Extremely poor service - Citi have been trying to oust customers for many years by gradually closing branches, ATMs, banking services making it very difficult to do any banking activity. They have finally taken the plunge and are forcing the closure of retail customer accounts with no thought or concern about the impact this is going to have individuals. They only care about their bottom line and will use/abuse customers to that end.
October 2023 by Stuart Fox
As of Sep 2023 Citibank UK is now part of the Current Account Switch Service, great news for those wanting to leave this appalling excuse for a bank.I was very anxious to close my Citi current account ever since I'd read that Citigroup plans to shut down its retail bank in the UK.The news made sense since their customer service had become so appallingly useless and slow, sometimes taking weeks to respond to an email, their offshore support team was the worst I'd ever encountered, rendering the bank virtually unusable.So get your money out of Citibank NOW is my advise, it's very easy now with Current Account Switch Service, and find a better bank. But frankly, any bank is better than this lot. I'm out of Citi now and good riddance to them.
October 2023 by S2 Sam
Unfortunately, citi are abandoning me and their UK clients. All retail banking is gone by the end of 2023.
September 2023 by Eshwar Vangala
Has to be the worst bank on the planet with the worst customer service. They've been sending emails and letters that the retail banking will close on Sep 20 and my account will be inoperable. I've been asking them to fix a name change on my account which they bungled and my account won't switch !! For 2 weeks I've been calling everyday to get them to correct the name and have sent multiple proof of ID but nothing is happening. UK regulators should shut this bank down !!!
July 2023 by Peterson Pulak
I?ve been waiting a month for a simple wire transfer! This is insane! They are now saying that they lost my money and that they are not responsible! I am now gonna have to pay a lawyer to get it back! I do not recommend this bank!
July 2023 by Damian Tarpey
Went to visit today to initiate my account & of course: the game of fly fishing, I didn't see much life, they've let me down. They're going to have to impress me now, thought they were ballers down there...
July 2023 by Stephen Wright
If you read their company goals about high levels of international customer service you will find that you don't get this. Very limited offerings, poor customer service, very difficult to contact them when they make a mistake (which happens often). Avoid if possible.
May 2023 by andrew apostolou
If only you could give less than one star. Customer service is shockingly bad, the staff are ignorant of the basics of banking, the technology set up is poor. Like too many banks, they are only interested in the super rich.
March 2023 by ?????? ????????
I am writing to Citibank's e-mail and no response. My flight is duplicated and now they do not want to answer to refund the one amount. Apparently we will have to go to court.