February 2024 by Yasmin Begum
Had a 1.05pm appointment today. One and a half hour wait? Told the optician has gone on lunch break. Dreadful service. No one knows what?s going on. There are people waiting ahead of me too.
February 2024 by Meenu Bach
I had a service in illford branch. Vision Express illford is undoubtedly the best opticians I?ve been too. The staff were excellent, the service was immaculate and the eye test went forward with no complications or hitches. I?d like to extend even more of my gratitude towards the Optometrist zainab & Optical Assistant Sidra . Both were amazing and my time at Vision Express a comfortable, informative and pleasant experience.Once again thank you to the entire Vision Express team, they all deserve raises!!!
February 2024 by Kerendeep Bains
Very poor service, took ages to wait. Bet unprofessional. Would have been better off going to Specsavers. Never again will I try vision express.
February 2024 by Harish Ketheeswaran
Great service from Gee and Inderjit. Thanks
February 2024 by James Andrews
good service. Good customer. Very helpful and knowledgeable
January 2024 by M Ali
Worse service ever if it was up to me i will giv -5 stars. Very very unprofessional staff. Place a order then they couldn?t find my glasses after 3 hours then the found it and it was broken. Then they send it back to HQ and now its been 2 weeks every time i call they make me wait 15/30min and disconnect the call. Now im going back to get my refund go to specsavers
January 2024 by Taslima Ali
Good customer serviceOne of the best place for eye test and glasses. I had a eye appointment and the staff was amazing specially David. Thank you David.
January 2024 by Shamim Hasan
Excellent service. All staff are good especially manager Tamanna and Fatima also doctor
January 2024 by Fakhira Akram
I?ve been calling for the past hour not a single person has answered. It is really frustrating because when I went to my previous appointment the workers heard the phone ringing but kept on ignoring it.
November 2023 by Tahir Hassani
The worst customer service ever, and very rude staff
November 2023 by Cherrill Hutchy
Terrible waiting times, never enough staff, left waiting for ages. Terrible.
November 2023 by syma hoque
disappointed been waiting since june for my contacts and its now november still nothing ive had to come in 5 times into store regarding these contacts and every time i try to call they never answer.. currently on hold for 15mins no answer. : |
November 2023 by Cinisha Rahman
I've been coming here for the past 2- 3 years and they never disappointed me, great customer service
November 2023 by Maz Ahmed
Been waiting on the phone for 40 minutes no one has picked up. Tried earlier in the day and spent 50 minutes again no one picks up.
November 2023 by Dhinahar Sundararaj
Worst service ever. They don?t follow appointments. I visited three times for a contact lenses test. They didn?t send confirmation email saying it?s in a different dairy. When we went for appointment they either say technician not there or item not ready yet. Still waiting for their call for my appointment which they promised 3 weeks earlier. When we call it always says busy as if they are really busy. Owner need to look at this pathetic state.They send a review form and God only knows what they do with that. Thanks
