February 2024 by David Chen
Dad collected some tiles that I ordered online for me but they looked nothing like the web listing so I took these in for return today (Sun 7th Jan 2024 at 1:30pm). On arrival, the 2 chaps working there today appeared to be nice guys and opened the door for me and gave me a pull trolley after I told them I had some tiles to return and they asked if I had a receipt and I confirmed that I did.Unfortunately when I then tried to return them, they told me the box was ripped and therefore I couldn't return them and suggested I chuck them in the bin. I had already been stuck in traffic on the A12 after roadworks so I told them I'm not wasting my time with them further and left the tiles and receipt with them.They suggested that they could not resell it due to the boxes being ripped but the reason it was ripped was due to the poor quality of the cardboard. Each box weighed 25kg and there's no way you can lift and put these back down without the box falling apart. They even all had the barcode on it as I made sure of that as I assumed they would need to scan it in etc.I was thinking of coming back another day when I had more time to choose tiles as I still need some tiles as the original ones ordered did not match their photo (Ayton? Grey Tile) but nope, I won't be giving them anymore money. Will make sure I tell all friends and family never to use Topps Tiles based on this experience.UPDATE: 19/01/2024 - after complaining Emma and the store manager Mark reviewed my case and apologised and provided a full refund. I will leave my review as is though to highlight my initial experience though ultimately it ended on a happy note.
October 2023 by Mark Wordley
Great service and friendly knowledgeable staff
August 2023 by Shuaib Ahmed
Excellent products. very friendly and helpful staff. Prices are slightly higher but the you get what you pay for. Top quality. Topps Tiles.
March 2022 by Razina Ahmed
Great customer service and attention to detail when answering my queries. Jay (store manager) was kind and well spoken. He was a great listener and helped me out with my order as I know nothing about Tiles and he was very informative. Will definitely be returning here again!
November 2021 by Princey Daniel
In this store workers are very rude. No helpful. I asked one of the sales assistant about one product which was I couldn?t find, he said look around if not it runout. No one in the store at that time only me was there. He didn?t bother about me or selling product to customer. He was playing games with his phone. What type of employee he is?He doesn?t know the important of customers. He is passing the time in tops tiles& getting money. Tops tiles loosing customers and sales because of this unprofessional staff. I think he employed by influence of somebody who work in this store. I never go again to this store. If there is 0 star I will give 0 star to this store.Go to the B&Q where all tiles and other products are very cheap & high quality.B&Q is less than 100 yards from this store .
November 2021 by Jasmin Mohan
This store look like ghost town, no customers at all. Topps tiles wasting money in this store. If any one go to shop there the employees comment on them and laughing within themselves. They thing customers are comedians. They never greeting the customers. They always talking and joking. If anybody want to buy tiles or accessories, there are lots of stores surrounding this area with reasonable price. Very cheaper than this store. I blame the staffs and manager for the loss of this store.I hate this store . It will be close very soon.
October 2021 by gareth williams
Dreadful service, nobody to meet and greet customers. Only two workers in the store, one was tied up with a customer whilst the other went off and there was no help available. Get more staff in an and learn how to greet customers at the door, first impressions always make a difference.
August 2021 by Andrius Grisanovas
Exelent in all areas:Parking, products, staff and service. This is my favorit branch. Highly recomend.
August 2021 by GRI06033671
Exelent in all areas:Parking, products, staff and service. This is my favorit branch. Highly recomend.
August 2021 by Farook Muhammad
Was ok but didn't have any trims in stocks
July 2021 by Waqas Mustafa
I wish I could give zero stars but there is no option for it.I went to the shop in Newbury Park (ilford) to buy the patio tiles. I selected the tiles and as told that the quanity I needed was not immediately available so the store would have to place an order and it would be directly delivered to my home.The first time I visited the store I was told that delivery cost won't be a problem as it was over £500. now this is where the problems started1. I made an order of approximately £1,600 and to my surprise, I was charged £150 for the delivery which was supposed to be free.2. I was assured that if i made a payment early morning (which I did at 09AM), the tiles will be delivered before 12PM mid day.3. I was told that delivery will be next Tuesday 29-SEP-20. At that point of time, I had confirmed the availability of my builder for the Tuesday to work. The delivery never arrived all day. I called the store and was told that they had no idea why was it not delivered. upon asking for manager i was told that he was not there so i should either come to store on Thursday (when he will be back) or call and he will take the complain and so there was nothing much that could be done about it. When the next day, when i asked the driver of the delivery, i was told that he picked the tiles from London Greenwhich Depot (Not from Leister for which I was charged £150).4. my builder came around 11AM and waited till 01:30 afternoon. As there was no delivery. I had to pay for his time without even anything getting done. The next day, he came in and left again around 10:30 as once again, the delivery did not arrive when he left.5. I called the customer services the next morning, instead of taking the complaint, i was transferred to the store once again. I spoke to the same guy and he said, "Thats not good. I shall call you back in 30 minutes for the status." But he never called back. In the afternoon, I received a call saying that delivery is shceduled and I should be receiving it.6. I am on zero hour contract and if I take a day off, I do not get paid. So i wasted two days without work waiting for the delivery for which i was charged whoping £150. He assured me about the delivery compensation, but I have not heared anything as yet.The work could not be started as the builder took another job in the mean time. I am stuck in the middle. my Garden area is a mess. I do not know, if the tiles are good or anything broken as the delivery is still packed.To conclue, I Paid £150 Extra for delivery, Paid the builder for doing nothing but waiting, missed my two days work (mind you - without pay) and is left in mess till now. Please go to some other store.PS: The guy who served me is named "Ahmed".
April 2021 by Alexander Dittel
Got a parking ticket for visiting. Appalling business behaviour.
March 2021 by Shez 1
Really helpful staff...parking in car park not an issue...as long as you are really intending to go in the store even if it is to browse ! I just explained in store I had parked in the car park. I think there is more to the complaints posted than perhaps meets the eye...brilliant service.
January 2021 by Shahien Miah
Do not shop at this store. You could risk getting a parking ticket by VCS ltd owned by Exel. When you appeal it is rejected by a paid "independant" appeals service the IAS, even if you show provide valid legal points. The parking ticket company owners and the independent appeals service people are friends, so no way out. You can not use/browse at the shop and then go into another nearby shop or you will get a ticket. The car park is strictly for Topps tiles customersThe possibility of a mistake taking place also exists at the verification process of you being present in the shop, at time of parking, so you could get a parking ticket and you will have to pay with no exceptions.Staff at the shop giggle and put the phone down on you if you complain.
December 2020 by Sid Caan
Their products are generally good, I came to do some pricing for 3 customers and got what looks like a pre-ticket in their car park, reading comments below I should get a ticket in the post, will wait and see, meanwhile they just lost a contractor and my future customers. Will be taking my business and money elsewhere. Let's see if the branch or the company closes, soon.I got a £100 ticket, £60 ticket if I pay sooner, says they saw me leave but does not say I was in the shop or spoke to the ticket issuer, my 5 customers have ordered their tiles and bits and pieces from another local shop, got trade discount, support your local traders not the corporates.
