August 2025 by alan ochiltree
We always go out of our way to use this 3 shop , staff have always treated us really well and explained stuff in an understandable way !! , Shabaz always makes sure we are happy before leaving the store and the staff always seem very helpful, we haven?t always found this in other 3 shops , ?? highly recommend
August 2025 by fa
Customer service was excellent 10/10. I was considering switching from Vodafone to Three, and thanks to Dhay?s help, I?ve decided to make the switch.
August 2025 by Mohammed Ashraf
The gym manager was really helpful he helped me sorting my new sim out and gave me a great deal i appreciate that and helped me start up with 3 after leaving o2
August 2025 by Mariam Shafi
I can?t thank Fajr enough for helping me out. She was so accommodating and supportive. Thank you so much to all the staff there for being so friendly and approachable. Keep smiling and shining :)
August 2025 by Priyanshu Choudhary
The staff is very friendly and customer focused. I got a offer given by Mohammed Ali Sir and Harms the manager.
It was a great experience
Thank you
August 2025 by Mayank Vaghani
I recently visited three SIM stores in Ilford exchange mall to upgrade my contacts and SIM. Throughout the entire process, I was assisted by Dhay, who was extremely supportive, professional, and helpful. Her guidance made the whole experience smooth and stress?free. She answered all my questions with patience and clarity, and I truly appreciate her excellent customer service.
Thank you, Dhay, for your outstanding support!
August 2025 by Hani bee
Staff are rude, went to collect a sim the assistant Fajr was just dismissive, asked to see the manger he was even more rude would not see my point and started to swear when I questioned him about the policy, is this the staff Three employe. Unless you want to be abused by ilford staff avoid this store
July 2025 by Kieran Humphrey
Excellent service , helped me out a lot and was really quick!!
July 2025 by CeedyE
Really great service every time I visit. great store
July 2025 by Golam Sawroar Kawser
Excellent service!! Mohammed Ali is fantastic, very kind and helpful. Very knowledgeable and great explaining. Best out here!!
June 2025 by santhosh yadav
Thank you for your service and support Mohammed Ali sir
June 2025 by Jaspreet singh
Very nice service zain so happy with all the service they provide staff is so good
June 2025 by Livia Cirtu
I was happy with the visit today. 5? for ilford team
April 2025 by Arif Akhter
I came here to explain my issue the manger even not bother to listen he was rude arrogent just try to keep on teaching me even he doesn't know about ESIM this person not illigiable to be in store He doesn't know how to use BLAST to handle the customer
March 2025 by Irfan Liaqat
Dear Sir/Madam,
I hope this message finds you well. My name is Irfan, and I am writing to formally complain about an extremely unpleasant and distressing experience I had at your Ilford store. I visited the store recently to purchase a new phone, as I have done multiple times in the past. However, my experience on this occasion was nothing short of appalling, primarily due to the behavior of a staff member named Ish.
When I approached Ish/SHABAZ for assistance, I was initially polite and explained that I wished to purchase a new phone. However, my attempts to communicate were met with a dismissive and rude response. Ish, instead of offering help, questioned my ability to speak English, which I found highly disrespectful given that my English may not be perfect but I was making an effort to communicate.
Despite explaining my intent to purchase a phone, Ish aggressively told me to ?sit down,? completely ignoring my request for assistance. When I refused to sit down and reiterated that I was interested in making a purchase, he continued to insist I sit, all while showing no interest in helping me. To make matters worse, he began laughing and joking with two other female customers, seemingly mocking me.
I was deeply insulted and asked him why he was laughing at me, to which Ish approached me in a confrontational manner, both verbally and physically threatening. I was shocked and distressed by this escalation, especially considering that I had simply approached him for guidance and advice on which phone to purchase.
I was told by another staff member that CCTV footage would provide evidence of what transpired. I am requesting that this footage be reviewed as part of your investigation into this matter.
I was advised to return to the store on Tuesday to speak with the head manager about the situation. However, I am left feeling extremely upset and disrespected. As a long-standing customer of your store, I find this behavior to be completely unacceptable.
I would appreciate it if you could address this complaint promptly and take appropriate action to ensure that no other customer experiences such treatment. I look forward to hearing from you regarding the steps you will take to resolve this matter.
Thank you for your attention to this issue. (Ilford store three)I hope that you will consider the seriousness of this complaint and take action accordingly.
Yours sincerely, irfan.
Picture attached of this rude individual
Asain guy
