March 2024 by Sayadill Hussain
The worst of all, the group of the store assistants were extremely rude!
February 2024 by vicky borgonha
I went to the Ilford branch today, 4 min before closing that state's 5 pm at the door, and i really needed to buy gloves and I was turned away from the shop by an young Asian guy on 14th Jan. I did mention I will be quick, but the way he said no you can't. Even my 9 yer old daughter was saying why the guy is giving you dirty looks. Now I totally understand I should go early and all the staff want to go home but there is no need to be rude or have an attitude simply say you can come in but we don't do any transactions after 5pm.Please train your staff some manners. Thanks
December 2023 by Alexandra Beliciu
Really appalling.There?s barely any staff & as seen in the pictures their things are everywhere. It?s so disorganised & chaotic.Weights were in the pathway & almost tripped from them myself but also the wellies looked as if they?ve been thrown under the displayed ones which is very unsafe!!There was one staff who kept giving dirty looks & felt unsafe.Wouldn?t recommend for a shop.
November 2023 by E-Censual Apparel
Worst customer service i have experienced. Rude and very careless to customer needs.
October 2023 by Bina Khan
Very very bad service wait one hour for ask shoe size., after one hour it was 5:45pm closing time, than they said we cant serve the customer its close. They waste my one hour, even the manager was rude.
October 2023 by Osama Mohy
Very bad and they are not helping at allI asked four people they ignored me so disrespectful and they don?t need to workThe attitude is very bad I will never come back again ?????
September 2023 by Vinay Tadvi
Worst quality products and worst customer service. They simply refuse to return faulty product. They will be very friendly before, but once you purchase the product, now who you are!!! Manager doesn't have manners to talk if you go with return request.
August 2023 by Amna
Worst staff ever , asked them for help and just received attitude - god forbid you have to do your job . Store is messy and not much variety of things . Lady at the till is super rude and sassy
August 2023 by Monir Hasan
Very poor customer service. When asking about any items , two guys were gossiping themselves even there is a long queue without any reason .
May 2023 by Pauline Cooper
Very poor customer service. Shop manager talking to staff at the tills in a manner that should have been done privately. I felt embarrassed for the 2 girls at the till. Was also kept waiting to be served. I asked the manager, who was telling her staff off, if anyone is serving just to be told "we're waiting to sort the tills out". No apology. Terrible service.
May 2023 by Valeria Carrizo
Bought a Nike football that went flat in the first 30 min. The customer assistant was very polite but refused to take it back or give me a credit note saying that it was notb their fault. They sell poor quality ítems and don't take responsability for it!
May 2023 by Ali Khalid
We asked them to exchange the shoes with number 5 size. They refused to give us refund and also they said we Dnt have number 5. If you Dnt have that size available then refund simple.
April 2023 by lala gul
I just went there, wanted to buy 2 bags, no one on the till to pay, I was waiting there for some time, then I saw 2 staff members talking to each other at few steps, I just move to them to ask if someone can take payment. in the meanwhile a guy came on the till from behind so I turn back for the payment but he say you join the queue, I explan to him that was wanting here, but he was so stupid and rude keep insisting what he say. there was only one person behind me in the queue, even he says I was in the queue but he keep repeating , and insulting me, so I left the item there and return. zero manners of customer services. better to avoid them
April 2023 by Adam
Big shoutout to Ashley for helping me find my pair of shoes and really good customer service big up Ashley keep it up???
February 2023 by Wonder World
I had encountered worst customer service by the one of the staffs ,the rude lady always stand by the entrance on bluetooth ,threw nasty look ,when I enquired about the shoes. very disappointed and ran out from the store for life.
