July 2025 by Lidiya Emir
Very friendly staff , always help. Thanks
June 2025 by Long Hot Summer
I visited the bank whilst on holiday to pay some money into my account. Meena was professional, pleasant, and helpful. She is a credit to Santander.
June 2025 by Jason Allen
Syeda and Sheila are very helpful and polite staff members who have made coming to the bank a very pleasant experience. They have efficiently supported requests with a positive attitude.
March 2025 by Shaz Shah
Really happy with the service provided by staff member Haleema at Ilford branch. she went above and beyond to ensure our enquiries were attended to and resolved promptly. Very professional approach and Customer Service was also excellent. Thank you!
February 2025 by GO PRO
Why are these lot closing at 3pm everyday and 12.30 on Saturday. So inconveniencing. No other bank does this. Ridiculous. I can't ever make it not even on weekends. So Useless and thoughtless !
December 2024 by Farhad ali
Very good customer service specially lady customer representative..
December 2024 by syed shah
Absolutely staff is very helpful and spot on what they do. Homa Shah is very helpful and gives me a great customer service.
She helps me out very well.
December 2024 by Alex Laz
Cashiers are so friendly but maybe too friendly when there is a big queue. They ask lots of small talk questions at the desk but actually they could be so much more efficient if they just focused on the job at hand.
October 2024 by debo deb
I visited the branch recently. They are very helpful and helpful to their customers. My cards were blocked they sorted out the problem. I have been served by the branch manager. Thanks Mr Manager. ,
February 2024 by Stanislaw Kowejsza
The worse branch from santander so ignorant they dont care about costumer at all have no clue with banking how it is when i went on bank station staff there sort my thing in a min when i went on ilford they told me to call sanfander on the phone so why is this branch for to send costumer to phone bankig that a joke they should sell veg on market not working in bank waste of time and santander money i have account for over 12 years i never been so disrespect and feel like no one they havnt got eny respect and loyalty too costumer sooo sad you should shut this place how it its when you can do more one the phone then in the branch joke
February 2024 by Alex Whiteside
Amazing customer service
December 2023 by Mohammed Arshed
Absolutely terrible experience courtesy of staff member called umha My disabled 74 year old father has a credit card with Santander for the past two years he has been using card so mostly I have been coming on my own due to his blindness he is registered blind he recently had open heart surgery has pace maker so he has very bad difficulty walking he struggles so for the past two years I have been coming in paying his credit card bills on time always all other staff members at the tills are very straight forward polite friendly helpful nice to talk to this lady umha has served me personally too alone all her very friendly colleagues have served me no issues less then 1 minute job take the money give receipt that?s it never have I ever had a issue at this branch but I noticed before also this lady has 0 customer service skills speaks with like a teenage girl stroppy attitude like she don?t work for Santander she acts like this is her fathers branch umha limited bank I seen myself when she calls other customers over too with 0 friendly manner or politeness speaks in aggressive tone I ignored it before but today for some reason she didn?t want to serve me made a fuss out of nothing so basically I had to go back home grab my father and get him to show his face just soo she can take the money my father was unhappy she did not even let him speak started aggressive speaking back waving her arms around pointing with rudeness attitude a 74 year old blind man she was fighting with shame on umha I have already spoken to santander on phone explained issue made complaint i will not tolerate aggressive rude behaviour towards vulnerable elderly people I do not know how she was raised but I firm believer in karma one day you be rude or aggressive do something bad one day who knows maybe someone will speak to umha parents very badly that?s what you call karma so in future to make a point doesn?t matter how a elderly man is physically feeling I will make sure I bring him to branch so we can just give Santander their money
October 2023 by Guray Tuncbiz
This comment is not for branches, my comment is for the recent situation of Santander bank. I have been working with Santander long time, I have an account in this bank since the time it was called Abbey National, it must have been 30 years. Every day the services are getting worse, the bank services, their behavior has reached the level of workplaces in the Sunday market, I filled out the form many times to open a business account, each time it was as if the form had a one-month validity period. After one month, you had to apply again and fill out the form, and without ever calling back, they give you a date two months later just because the one month period has expired. Of course, if you employ untrained workers i wouldn't be surprised if all bank even shut down completely, it's literally a waste of time.
September 2023 by samina patel
Staff is helpful
August 2023 by Djstoney2000 (Djstoney2000)
Staff on hand to help and smartly presented.However could not deposit cash in the outside ATM as not accepting.
