March 2024 by Paul Koster
My wife has had problems with her eyes after recent surgery. We went to Rose opticians in Ilford and the help we got from Simran the Optician and Opka the store manager simply could not have been better. The advice and service we got really was second to none. Highly recommended.
March 2024 by c d
Went here as it was the only place that accepted my works tests.But what a top grade experience!Booking an appointment was quick and easy.I got seen (pun intended) on top by a really high energy and knowledgeable optician who was brilliant.Then when I ordered glasses, there was no hard sell or grief...Really good experience...
December 2023 by Manvir B
Fantastic optician! Friendly staff. Definitely a 5-star experience!
September 2023 by Gulabi Kohli
I came here on Monday 11th September at 5pm. My husband had already had an eye test here prior but had just come out of hospital & needed a new pair of glasses. So we came into the shop & both the receptionists did not help at all, the lady in the green dress was dreadful. When I asked for help with frames, she stated just choose one & I can give you the price. It was like it was too much effort for her to get up and help. After 20 mins of looking and no luck, I asked the receptionist for a copy of my husband?s prescription. This is when she said very rudely and with a smirk on her face ?Oh if you get glasses elsewhere, we can?t take ownership if the numbers are incorrect?. I was shocked! This is not customer service at all, you are just scaring elderly customers into buying your product which is overly price. That receptionist quoted me £395! I had then made an appointment at Boots for my husband with an eye test (since I don?t trust Roses). He had to pay for it, seeing as he already had his free NHS test done in June. They took care of him from start to finish, helpful throughout & got glasses at £190! I will not be coming back to Roses and neither will any other member of my family. The receptionists need training in hospitality as they were far from helpful at all & extremely rude! They are an absolute let down for your esteemed establishment.
September 2023 by CR Krish
First time at Rose opticians, called up few local opticians with a desperate urgent help to fix broken temple of varifocal lenses or replace lenses into exact spare frame ....few of them did not show any intent to help if not a patient with them but the lady who took my call at rose was brilliant assured me to walk in and see how best they can help....went in she did say temples could not be fixed which is fair enough but she immediately replaced the lenses to the spare frame without wasting time and surprised me by refusing to charge any thing for the service....felt so relieved as it was a struggle of last few days whilst waiting for the replacement frames to arrive...will definitely consider using them for future needs...just a small note though the lenses were replaced into new frame immediately but perhaps not the lady's fault who was not aware the prescription of both eyes were different and got mixed up which gave headache for 24-36 hours....which i could manage to change it back myself learning from the lady how to replace it within minutes ...so thank you once again will come back for future needs.
April 2023 by Habiba CIN
10/10 customer serviceI needed to pop in to fix my glasses, as my friend sat on them and bent them. Rose isn?t my usual opticians but they are the closest to me and they truly came to the rescue. I was pleasantly surprised at how welcoming and kind Opkar was, and how fast she sprung into action to relieve me of my stress and panic. She helped with straightening the glasses and tightening them too, and gave me advice on how to protect them. I felt great satisfaction having my glasses finally fit me just perfectly! Thank you Opkar, I know you?ll be ready and happy to save my glasses again (although I?ll be trying to prevent that from happening lol)!On a side note, Rose has a very homely, authentic and genuine feel to it unlike Vision Express or Specsavers, where I?ve been. I?m not treated like a commercial target, or someone to sell to. I am, however, genuinely welcomed and treated as an individual, and that?s the great thing about Rose that made them stand out to me as an exemplary business.Many thanks again x
April 2023 by Katerina Vatutina
Optician Harsimran S Bhogal and Rose Opticians Gants Hill Team are fantastic! Mr. Bhogal seems to be very qualified and experienced. He is extremely communicative with the children and looks very confident in what he does relating to the Ortho Kerataology. I think my daughter is in good hands now after we've met doctor Bhogal. Also, he is very honest and will not tell you to do something just like that to waste your money. Thank you so much!
April 2023 by Alison Turner
My experience at rose opticians was a wonderful experience all the staff were nice but a employe called opkar came to my attention as I was shopping for new glasses and I will admit it I am not the easiest customer and she was still very helpful and supportive of my decision for me the definition of perfect customer service.
March 2023 by Ross Freeman
I visited Rose Opticians in Gants Hill after a piece of metal flicked up into my eye and became lodged.Opkar was very welcoming and friendly, and was happy to help me get the issue seen to immediately. She also went above and beyond to help me with some back of house NHS issues since I am new to the UK.Tochi was my optometrist and was fantastic. He explained why the metal was stuck, the importance of not just leaving it to work itself out and of administering eye drops and antibiotic ointment.I can't recommend Rose Opticians Gants Hill enough! I will be sure to return for more general optical issues in the future.
February 2023 by Sabah K
What a pleasant experience from start to finish. Me and my family have been here a few times now and we have seen Simon each time. A lovely welcoming feel and atmosphere at rose opticians, would highly recommend. We will not go anywhere else. Thank you simon!
January 2023 by Sergio
Exceptional customer service & carefulness over the customer treatment.Extremely professional thoughtful staff.I've been helped from Above & Beyond on which is my strong recommendation to everyone being satisfied on all the points of my views from the Rose Opticians.So I can definitely say that my Vision has been improved to 4k even, especially with my new branded trendy Italian glasses.For sure that this Center has obtained me as a True Happy Customer.
December 2022 by Mohammad Amin
We called Rose opticians as our little 16 month old baby had a swollen eye lid. The receptionist we spoke to was fantastic. She was friendly, showed great empathy and genuinely wanted to help. She called Simon the optometrist as he was in the Hackney branch to see if we can take our little boy to see him as we where worried about his eye. Simon immediately created an appointment slot for us and we took our son there. Simon was fantastic. He was genuine, showed great care and made my little boy feel at ease. The service we received was by far the best service I have experienced from any opticians we have attended. I would definitely recommend Rose options for the great care they provide. Thank you Simon and the team for always going the extra mile to help your patients. Mo
December 2022 by Deesa J
Do not waste your money on his special K lenses as it does not work and gave us red painful eye. Instead of helping he was just interested in his direct debit payments to continue. It was a terrible experience we had a few years ago.
November 2022 by addas khan
Waited almost 40 minutes to be seen this afternoon. With the exception of the elderly ladies that work in the reception area, the other members of staff were wholly unprofessional and lacked manners. The senior optician that examined my daughter also lacked courtesy and did not treat her with respect. Will not be going back there!
November 2022 by John Woolnough
I have been with Rose Opticians for 40 years. Their service has always been, and continues to be first class. Recently I travelled to Spain and suffered some "irregularities" in my right eye as soon as I arrived. I phoned Simon Rose and he advised that the symptoms were almost certainly a detached retina. Simon arranged for a local Spanish optometrist to check me over and his diagnosis was confirmed. Whilst arranging to come home immediately Simon liaised with an expert Ophthalmic surgeon to see me immediately upon my return. I had emergency surgery thereafter, not only saving my sight, but restoring my vision completely.My thanks go to Simon, Rose Opticians and Hadi Zambarakji the eye magician!
