February 2023 by A
I contacted the business to get a quote to replace my brake pads on my Porsche Turbo. Their quote was reasonable so I accepted. I received a WhatsApp message from their customer services advisor saying they need a 25pc deposit. They accept bank transfers or a payment in their garage. Neither work to me. A bank transfer gives the customer little/no legal coverage. A trip to a garage for payment is time consuming and a waste of time. They are unable to take payments over the phone (see attached).The advisor called me and said she didn't appreciate me calling the business a Mickey Mouse operation given their inability to take card payment over the phone. She proceeded to say she didn't want to do the work for me either.No skin off my nose. In 25 years of owning cars I've never had a business ask for a deposit for work.Going to a specialist one expects ease and decent customer service. As you can see from the exchange of messages I've seen neither. Unfortunately given the way the lady dealt with me I am not able to recommend this business to Porsche owners.
