April 2026 by Robert
We went to see the apartment that was available for rent, we liked it. We did all the checkings, filled all the forms, all good. The agent we met insisted to us on talking with the actual landlord to tell him that we are leaving from his apartment. After we did that, he told us that the house is no longer available so this created a very very very unpleasant situation with the actual landlord that almost didn't wanted to let us stay anymore in his apartment. This company is a total shame and scam
1st Edit:
My 1st reply to yours:
Nice try !
I have attached a picture, maybe you can remember now.
I have 2text messages as well.
You're embarrassing.
Another reason for others to avoid your company.
2nd Edit:
My 2nd reply to yours:
First of all, the flat was listed by your company, not a different one. On Rightmove, there is your address, not the address of the company you tried to push forward to take YOUR fault. At least now, be professional and assume the errors that you make and stop trying to act like people are stupid and get you wrong, because this is not the case.
Second of all, I think you forget what your website shows. Indeed, the company you suggested to make a review exists, but it is also included in your point of contact section, so that would still fall under your company duty. And lastly, I wrote this review for the whole company, not specifically to the sales area, because your whole company works on both sales and renting. So, do not try to fool people here as long as we are aware of our acts. I can see that I am not the only one here complaining about you, so you may want to think this is a sign to work on your professionalism and how you deliver your work to the clients, not to try get out of it blaiming others, or suggesting people are lying because you ?do not have any knowledge? of this.
Another pic attached.
I have pics from inside the house as well.
If Google asks, I'll provide them even more details.
April 2026 by Faizal Mangera
Really excellent service. Always available to speak. Helpful in dealing with issues as they arose. Achieved a good price on our house sale. Imran was excellent throughout the process.
March 2026 by Sarah Martin
Imran has been so great. Communicating, keeping us updated and making selling a very smooth process and always at the end of the phone if we had questions. Totally recommended!
March 2026 by Babi Saha
As a first-time buyer, I had a fantastic experience with this estate agent. They were supportive, professional, and always quick to respond to my questions. The whole process felt smooth and far less stressful thanks to their clear communication and guidance. I?d highly recommend them to anyone buying their first home.
March 2026 by Inderjeet Bajwa
I had a great experience buying my house through Imran at Payne & Co. From the first viewing to completion, he was professional, responsive, and very helpful throughout the whole process. He kept me informed at every stage, answered all my questions promptly, and made what can be a stressful process feel much smoother.
Imran was honest, knowledgeable, and genuinely supportive, which gave me confidence while making such an important purchase. I really appreciated his guidance and would definitely recommend him and the team at Payne & Co to anyone looking to buy or sell a property.
February 2026 by Omair Mir
I would like to highly recommend Ken Payne and Tom Payne from the team at Payne & Co for their exceptional professionalism, understanding, and efficiency in handling a particularly sensitive valuation matter.
Their prompt communication, discretion, and thorough approach were greatly appreciated, and they ensured the process was managed smoothly from start to finish.
Thank you, Ken and Tom, for your outstanding support and service.
February 2026 by Barry Rockall
Payne & Co Estate Agents are a very professional and knowledgeable business very aware of the local housing stock and market. When advertising and ultimately selling our house we were very impressed with the effort and guidance offered by Ken, Imran and Bilal whose collective knowledge took the uncertainty out of selling our house. They can also recommend solicitors and removal companies if you are not aware of any and will also work alongside your preference if you do. They are also very friendly and supportive. We have no hesitation in recommending this local family estste agents to prospective house sellers.
January 2026 by Paul Morrison
I worked with Payne & Co to sell my mother's house in Barkingside.
They valued the house competitively for the area, arranged many visits and managed them independently. They collated the offers and controlled the negotiations effectively gaining a price we were very happy to accept.
Imran and his team were responsive and attentive and professional. I have no reservations in recommending Payne & Co if you want to sell your property.
January 2026 by 94Adeel94
Thank you so much to imran and the whole team at Payne and co Ilford. Five star service all the way from beginning to end.
December 2025 by jav bose
After putting my flat up for sale with another agent which put on the property for a completely unrealistic price, and after lots of time wasting and bogus offers , I switched to Payne and had 4 good offers in 2 weeks! I sold at the top of the range of these offers and completed 3 months later - great work Tom and Bilal at Payne! Go with the best Agent in Ilford - Payne and Co.
December 2025 by Ana M
We had a great experience working with this Imran throughout the entire selling process. He was professional, knowledgeable, and always kept us informed at every stage. Communication was clear and timely, and they were always happy to answer questions or provide guidance. We truly appreciated his dedication and would highly recommend him to anyone looking to buy/sell their property.
December 2025 by Ehsan Ahmed
The team at Payne and co have be amazing with our purchase especially Imran who really showed his care and attention to detail.
Big Thank You!
December 2025 by Muntazir Esat
We had a really good experience working with Payne and Co and in particular Imran who understood our exact needs when buying our home. From start to finish he was approachable, professional and incredibly responsive when answering questions and keeping us informed.
Thank you Payne and Co for the help and guidance and we're very grateful to Imran for his endless support and honest input from the very beginning. We would highly recommend you to anyone looking to buy a home!
December 2025 by BikemoonZZR
Extremely shameful performance by a very mediocre team. Strongly suggest that you consider trusting another agent with your properties.
December 2025 by Graham Booth
Excellent, professional service, helped us all the way through the process from marketing to completion. Always keeping us informed at every stage.
A special thank you to Ken & Imran
