March 2024 by Sh Mur Hus
What upset me the most was how bad the gym equipment was. I can honestly say the budget gyms in the area have better gym equipment. Topped off by the rude staff here.Other Nuffields in Central London are great. This one is shocking and not worth the price. Avoid getting a membership here
February 2024 by Talha
Nuffield Health had offered free one-day passes and I registered for one at my local gym in Ilford. However, when I arrived at the gym, the receptionist stated that they do not accept one-day passes at this branch, despite it being advertised and the booking going through on the Nuffield Health own website! I had convinced two of my brothers to join me, took time off work to avoid peak hours and we had bought new swimming gear for the occasion. The receptionist and the manager stated that there was nothing they could do. No compensation or empathy whatsoever. Instead I was told to make my way to another branch and ?try there?. This is completely unacceptable. It is false advertising, misleading customers, damaging the Nuffield Health brand and wasting peoples time. I have been a regular customer of Nuffield Health, using the pool facilities once a month, but this experience has left me extremely disappointed and will advise others against joining this gym.
February 2024 by Kiran Latif
Very unprofessional and casual behavior with new comers.Lack basic decency to talkThe receptionist and the manager on duty Nikita was very rude and doesn?t know how to deal guests.Booked a one day pass online and they said we don?t do it at this center very rudely. Even before listening the whole scenario and denied straightaway.Put some basic people skills in your team and bring some kind and calm faces to your team
February 2024 by Family Worship
I?m a swimmer so can?t comment on the gym. Pool is decent enough and club is fairly typical Nuffield really with decent enough facilities alongside bits of shoddy decor here and there.Big problem tho is the Sauna, I honestly have never seen a dirtier sauna. Looking between the slats in the wood is a huge pile up of dust and no doubt mould and germs. I had to walk out and suffice to the steam room as I believe it a health risk in there. Please please I beg give it a deep clean or better still a whole refit would be ideal. Let?s take pride in our facilities.
February 2024 by Asma Faizi
I put one star to gave comment this gym don't keep maniger the keep bulldog nikiti is selfish
February 2024 by Ajmal Wahidy
Only the person make problem for this gym is manager miss nikita shame for her and shame for this gym have like her manager
February 2024 by Robin So
I'm paying £70 a month which is top rated membership of the club and I believe Nuffield health Ilford offering very good service accept club management being lazy to remove the pool hoist from the slow lane... very dangerous for pool users and taken huge spaces... management I have to say blind or lack of health and safety knowledge.. male cleaning team members specially Fatah who is working really so hard on his 60+ well done ? thank you for offering nice and clean changing room and always offers best customer service.
February 2024 by Zubair Faizi
In this gym miss nikita she is a manager it is very shameful the gym have like her manager very rude and selfish I didn?t know how she come Maniger in this gym all gym if person go the said very warm welcome and she try to people go for this gym I?m sorry for you nikita I?m a member I didn?t what to go ani more
February 2024 by Macey mace
I only come here for water babies with my toddler and have not used the wider facility and unfortunately neither does it attract me to either which is a real shame.The changing room cleanliness and the shower cleanliness is questionable.? Lockers inside are dirty got dirt and hair inside. ?Showers tho looks clean have mould on ceiling? floors are dirty; hair floating around.? not enough bins have to search for them. There?s only one nappy bin in the whole changing room which sometimes is not even out.
December 2023 by Challenging Thoughts
A bit of an annoying experience. I applied for a 3 day trial and got a code. However, the middle aged Asian lady at the front desk said they only offer it for specific companies. I did reiterate I had a code but was still denied entry.
November 2023 by SM Mohamed
Avoid !!! Disgusting- dirty place ! Health hazard ! By far the worst most unhygienic leisure centre and branch - broken equipment - mould - flies in showers and bad smell - will be contacting council as contacting owners doesn?t seem to work here no response.
October 2023 by Simran Simran
HelloMy name is Razvin, and I work for the NHS. After doing the Nuffield health assessment , I was given a free 30-day membership that will begin on October 1st. I now have everything I needed to use the gym, and I was eager to make the most of it before my son and other family members who were supposed to join us become members as well. You simply cannot comprehend the impact this has on someone who has finally started to think, "I am ready and now will my life and health change," not to mention the money I had to spend on the equipment I needed to join the gym. On the day my FREE membership was supposed to begin, I received a phone call from ilford gym this morning informing me that they would no longer be providing this service and that they did not understand why these people were coming in to use the services for free (multiple people were disappointed). When I expressed my disappointment and warned them that they would likely lose many customers, the staff member's response was icy and careless. We prefer to visit Ilford because it is our neighbourhood gym, and I am made to feel this way before I even begin. I'll take this as a sign, and I'd appreciate it if the management covered the costs of my stuff I bought to join the gym. You left it until on the day to inform me. Very very unprofessional and disappointing and it a serious mis management issues between Nuffield health and Nuffield gym and not a service user problem. Kindly look into it pleaseAppreciate itRazvin
September 2023 by Biss Khan
Very bad management this timeThe worst management from last 21years!machine upstairs are broken.The management are of this gym absolutely unprofessional.Steam room, dirty, sauna, dirty.
September 2023 by Tehreem Kamran
Price's went up but service went down. They took out the jacuzzi and youl have to check what shower works properly. Only good thing about the gym is the classes
September 2023 by Paul Isaac
I think the 1* rating are unfair. The gym is good, has free parking next door (just need to input the car reg) and the staff are friendly.However I definitely believe some of the cardio equipment such as the cross trainer could do with updating.I don?t rate gyms with ladies only sections either, especially when there is limited space for all the equipment.Overall good but room for improvement.
