November 2023 by Ana Vlad
I like to go to NexT ! I love this shop ! But If you go there , be careful .. Someone stole my wallet( money, id ,etc) from my bag 2 days ago .. One lady who saw me there , told me that the same thing happened to her with phone in the same place ! Just Take care When you go there !!
October 2023 by Sadman Kibria
I visited the Next store at Havelock St Unit 1a, West Mall Exchange Shopping Centre, Ilford IG1 1BY on my birthday, September 18, 2023, and unfortunately, the experience was marred by an encounter with a staff member named Has.Has, who I believe is of South Asian background, displayed a shocking level of rudeness and unprofessionalism during my visit. I had come to pick up a parcel and return an item, and despite having the receipt, Has refused to cooperate and even raised her voice. It was upsetting for both me and my mother, and other customers in line were also taken aback.Initially, when I asked to speak to the manager, Natalia, Has was uncooperative, but thankfully, Natalia stepped in later and resolved the issue professionally.This encounter was far from the excellent customer service I expect from Next. I hope the management takes this feedback seriously and ensures such incidents don't happen again.
October 2023 by Kai W
Shuraiz was extremely helpful and patient with me. I initially had trouble finding the correct style and fitting for a shirt but Shuraiz made my experience at this Next extremely positive and I can only say his customer service skills were nothing but excellent.
September 2023 by Hassen Iqbal
One of the smaller Nexts, lots of clothes are out of stock.The staff were very unhelpful and closed off one of the exits before closing, we couldn't get to the elevator with our pram and the staff refused to let us out through that particular exit to the lift that led to the elevator, we had to take another exit that only had escalators,
September 2023 by Hassen Iqbal (Hassen)
One of the smaller Nexts, lots of clothes are out of stock.The staff were very unhelpful and closed off one of the exits before closing, we couldn't get to the elevator with our pram and the staff refused to let us out through that particular exit to the lift that led to the elevator, we had to take another exit that only had escalators,
August 2023 by Mohammad Kamrul Hasan Mozumder
The one star is for the rude behavior not for the products. I along with my family had a very distasteful experience here today. I don't want to mention the name of the guy. I was waiting outside the trial room with some cloths in my hand. To get a rest to my hand i put them nearby place onto some oher hanging cloths. Suddenly the guy came and rudely asked me to remove the cloths from there. I did so but very surprised by his behavior. Then again while i was in trial room, i heard he misbehaved with my wife and sister in law asking them to pick up the bag from the floor that i left there before went to trial room. I don't know the reason behind his strange behavior. May be he was stressed or might be these are very normal here in UK (i m not from here). But i would like to request the manager to take care of these hot headed employees who directly dealing with customers.
August 2023 by Khizra R
There is an old lady who is a cashier and i hate her attitude. She always goes, 'one item at a time on the counter', when I want to return my items. I return in bulk so how am I suppossed to hold 15 items in my hands!?
July 2023 by Roxana P
Good location, friendly staff but better to order uniform school than buying from the shop
July 2023 by Rashed Alam
Last Saturday 01/07/2023 i was visited at Next. wanted to buy a shoe for my daughter. farzana helped me to get the size. pleased with her service.
April 2023 by Khadija Khan
There are short of staff and rude but their collection is good
February 2023 by Lady Rodica Bercu
Always good clothes on trend and best when are on sale as well from raincoats ,tshirts,jeans,shoes high quality long time ?????
December 2022 by me Ling
Sorry to say this is such a disappointing store for next. The cliick and collect is very slow the staff just seem unhappy or bored.
December 2022 by Razzy Raz Raz
Click and collect service is SOOOO slow and the team members have no personality whatsoever.The store seems to have a good selection of kids clothing.Always busy, too many smelly customers but I guess that?s to be expected in Ilford.
December 2022 by Muz.100
I will never buy clothes from Next, they are all fake clothes, every time i buy from Next the clothes get ripped off in few days,
October 2022 by Sue Theron
don't go there looking for Women's Work Wear. It has an entire top floor for good quality Men's clothes, but the women's wear is third rate compared to this. Most of the lower floor is taken up with kids clothes, and a few Women's casual/leisure clothes almost as an afterthought. Are women just Mummies in this area? Disappointing!
