March 2024 by Tatyana Kancheva
I would suggest and advise anyone who want to register with this GP practice to definitely avoid it.
March 2024 by Donald Tromp
A disaster of a medical practice the secretaries are not there to help you they would be perfect for a job in a prison.
March 2024 by Xhoana Aliaj
I?ve been to this group practice for 3 years and I always had issues with it the front desk staff is very rude and racist but I always tolerated it as the nurses were very lovely and professional but before I transferred to another gp I PAID for a letter that I needed from the doctor and they told me it?s gonna be 7 to 10 working days I called on the 8th day and I was told it?s gonna be ready on the 10th day I called twice in the morning asking them for it as I really need it today but the staff was extremely rude and telling me that they have a lot of letters to do and I should wait till Monday as the doctor was there I explained that I really needed it for today they told me to call later and when I called 6 hours later a very rude person told me that I just called and I should try later as they close at 18:30 it?s unacceptable horrible really to pay for something that I shouldn?t be paying and still be treated like trash from the reception team if it was an option to give 0 stars I would.
March 2024 by Manish Patel
Got a text to make an appointment, so did so on the same day as it was only for blood pressure. Writing this as I?ve been here for 30mins past my appointment time. I remember why I ignored the first three texts they sent. Shambles
January 2024 by Bella Bella
Staffs are not helpful ??
January 2024 by Abosede imie
The staffs were very nice and helpful
December 2023 by Amit Mhaskar
Pathetic service. They don't give same day appointment. If book the future appointment then on the appointment day they cancel it. By chance if they don't cancel then the doctors don't call you on time. I had 4.10pm appointment for my son, its 4.30pm nobody has called me yet.It happens every time. Pathetic.
October 2023 by Latif Al-jiboury
Not helpful, ordered medication and the most important eye drops for glaucoma is not ready never been able to get things from one time , I have to stop working and visit the surgery on daily basis.
October 2023 by Kavita Shah
Even 1 star is being generous. Can never get through to book an appointment, whenever you get to number 1 in queue they disconnect the line. They look for excuses not to book an appointment and pass you round in circles to e consult which is also useless. Receptionists act like they can?t do anything to help too
October 2023 by Harpreet Bhabra
I feel the surgery is really good and the staff and drs are helpful and kind and always try their best to help patients. I do feel some patients need to give them a break and understand the staff are trying to help and shouldn?t abuse or shout or swear at them. The patients that do that need to understand it?s not easy like any other job and also treat staff and drs the way they expect to be treated themselves with respect and not to demand things. Receptionists like Leanne, Rachel, kuldip, jane, Nicola, jas, bal and Neela have always tried their best when I have rung or come in they are most helpful, friendly, professional and pleasant people amongst the other receptionists and drs.
September 2023 by fiza hussain
Ms. Collman is incredibly unwelcoming and unhelpful, and she has a terrible attitude. She speaks rudely and dismissively about any of your ongoing medical conditions. She also lacks any patience. doesn't pay attention to any of your symptoms and just wants to get the visit over with, without taking the time to hear any of your worries. When I discuss my health worries with her, I feel as though my wellbeing is in jeopardy. Had a terrible experience; if she can't help the patients, she shouldn't be a doctor. I firmly believe that the care she is giving could result in casualties. Please keep this in account. Following this appointment, I feel disgusted and disturbed.
September 2023 by SAGAR PATEL
ZERO stars really, the 1 star is being generous from me.Terrible service make you wait months for prescriptions. The old ladies in the reception laugh at you especially the one wearing the glasses when you go ask for help for your health.
September 2023 by Evelina Laimelyt?
If I could leave 0 stars?Me and my 5 months old daughter been registered with this practice since she was born. In 5 months time, how many times I called (for me or for my baby) to book an appointment they never have appointments left!!!! Ridiculous! Early in the morning call and already doesn?t have appointment! Looking for different practice, awful!
August 2023 by Siu ling Hau
Waited on hold for ages to book an emergency appointment to receptionist called Shaheen that she doesn?t have the power to book appointments and that everyone has to go through the e-consult which is ridiculous as I have previously booked emergency appointments before for my dad and myself by calling reception. She was so rude and felt like she actually went out of her way to be as unhelpful as possible. Absolutely useless
June 2023 by Janice Murphy
I have been with this practice in various locations (Cranley) etc for 58 years. I am now very disappointed with the service. All the people commenting can't be wrong. It's almost impossible to get an appointment, you have to jump through hoops.
