March 2024 by md taha
Good Team and Very Supportive customer Relationship Executive Miss Tahmina :)
February 2024 by Reshma Jinan
Very poor service
February 2024 by t n
New management needed personal in there are behaving mentally challenged. Can?t understand simple things
February 2024 by Mani Kaur
Too long wait to be seen
January 2024 by Barrain LTD
Useless for businessI really hope no other business experience this but please read as you can save yourself from Metro bank.We have had the worst experience with this bank as they suddenly decided to close our business account. Without any reasons explained. Moreover, they have given us 60 days notice but immediately put restrictions on our account not to receive or make any payment and as a business, we couldn?t operate especially around December and Christmas holidays when banks appointment are already delayed to January and yet, no hope to even explain or listen.Tahmina, our business manager, advised 3 months ago that our credit rating is very good with the bank and we easily qualify for a business loan and all of the sudden, they close our account for their own unexplained reasons.Our business is literally shut down as we can?t get a business account with another bank quickly enough but they simply don?t care. It has been the worst situation ever when you see your business is in risk of shutting down and the reasons are simply Metro bank don?t care, they don?t explain, they don?t even pick up the phone when ringing them.They betrayed our trust and put us in a severely deadly situation without any justified reasons.Ps. The business account managers are literally the most useless. They never show up, never respond to any calls or emails. Sadiq and Tahmina from the Ilford branch never show up for help, they seem to be on holiday 365 days a year. We have previously made a complaint for that but again, they prove not to care.We have repeatedly asked them to explain the reasons and we have always proposed to provide any documents or details of our compliance if that was allegedly any of the reasons and the only response we got is that a decision has been made and can?t be revoked. Like, if they made a mistake, they can not simply correct it as decision is final.This has been the most ridiculous and worst experience ever. You can definitely, save yourselves and bank elsewhere.Update: the notice of closure of our account was revoked. This clearly mean they were impulsive and didn?t do a proper due diligence at all. A complaint was made but they disregarded it and closed for some reasons.
January 2024 by A & S Lettings
Really helpful & brilliant service from Absar and Jay ! Highly recommend them..
December 2023 by John Newman
I have several Metro Accounts. They open all day most days till 18.00 too, and Sundays as well.
November 2023 by Ramy Henniche
I was in a bit of crisis however Aneeka and Pin rescued the day for me with outstanding customer service.The support I received in branch today is unparalleled compared to my other high street accounts and they have rescued the day for me! :)Thanks so much!Keep up the good work.
November 2023 by Habib Sultan
The best bank that I have ever come across! I would recommend this bank to everyone. Especially the assistant store manager Reeon and the best staff member to see is Emeka- he will get all your problems resolved and gives the best advice and is always professional. Very happy with Emeka.
November 2023 by Abu Ali
Staff here are always more interested in having a conversation with each other rather than serving customers. Monday 6th Nov, 6 people behind the counter and only 2 of them actually serving custpmers. Ridiculous.Update: another week later Ive come again and the previous issues are still occuring
November 2023 by Kazi Shahin
The best Bank in London, Staffs are very helpful especially Veronica... Ten Star Servies vy most of the stafff. Branch Manager Lamees is also the best one....
October 2023 by mustafa omer
Really bad CustomerserviceI visited 2 times to open bank account. Staff no have full information about anything and unprofessional.bad service Ilford Branch.
October 2023 by Lima
terrible service i was told i would be waiting 10 minutes for a card instead i waited over an hour since they had forgotten and later on realised there was a error
October 2023 by Umair Malik
Stupid service where you cannot make an appointment and are expected to arrive in the morning with the the hope of being seen on the day.
October 2023 by nosh zam37
I visited twice to ilford branch to open bank account but the service was not good every time they were saying come after 2 or 4 hours later. Waste if time poor customer service.
