April 2026 by Vesi
Zafran helped me move into my new property worry free and was helpful with advice and understanding the process. No BS just business :) would recommend!!
December 2025 by Mahesh kumar
I rented property from Holdens 3 years ago, and I was surprised that in the last 3 years, not a single issue arose with this agency. My main contact was Umer Qazi; he is a star ? very cooperative and always happy to help. If any issues arose during my tenancy period, or if anything needed replacement or repairs, Umer would send someone to fix it the same day or the next. They never complained about any issues and always tried to fix them if they could. I would say they are one of the best agencies in London for renting property.
September 2025 by Devender Gottiparthy
Finally I got flat with affordable price with holden property.ZAFRAN, he was amazing person,he guided everything step by step clearly and patiently.With in couple of days we got done all the process and handover keys.Thanks zafran and holden property ltd
August 2025 by Andy 8883
My experience with this agency was extremely disappointing, and I urge others to exercise caution when dealing with them. At first, they come across as polite and courteous, but once the contract is signed, their attitude changes significantly?they become indifferent and unresponsive.
In particular, Zafran made numerous assurances, promising that everything would be managed and taken care of. However, once the agreement was finalized, he became unreachable and failed to address any issues. Maintenance responsibilities were left entirely to the landlord, with no further support from the agency.
One of the most concerning incidents occurred when Zafran assured us that the carpet had been professionally cleaned. Upon moving in, it was immediately evident that this was not true?the carpet was in such a filthy condition that I had to rent a cleaning machine from Tesco and clean it myself over the course of several days. I did not request a refund, but when I raised the issue, he simply smiled dismissively, making me feel insulted and disregarded.
He also pleaded for a positive review to be left both here and elsewhere. Now that I have vacated the property and am no longer under their influence, I feel it is important to share an honest account of my experience.
Agencies like this contribute to the difficulties of finding reliable housing in London. I encourage potential tenants to be vigilant and landlords to reconsider their partnerships, as even our landlord eventually chose to discontinue working with them?undoubtedly for good reason.
May 2025 by Shaheera Afsheen
Hello! I have recently moved in a house via Holdens property, my advisor was Zafran throughout the process starting from arranging a viewing to handing over the keys. He was really patient and was clarifying all my concerns in time; making the entire process hassle-free. Thank you Zafran!! Would highly recommend this agency for anyone looking for houses
May 2025 by Opeyemi Babatunde
Such an excellent service I had from Holdens letting agency , everything was going very well, Zafran is the one who help me with a lots of information that I need for the property High recommend serving 5 Star
May 2025 by jawad zeeshan
Hello! I moved in a property recently via Holdens property services. I would like to appreciate Zafran Nisar for co-operating throughout the moving in process and guiding bit by bit. Thank you Zafran! I would definitely recommend Holdens property services as they made the entire process hassle-free.
March 2025 by Ansa Sheikh
Amazing staff who go above and beyond to help out. I?d like to especially mention Umer Qazi for his dedication to great customer service. Five stars!
March 2025 by Mahbub Hassan
Excellent customer service and polite staff
October 2024 by Ioana Paduraru
Such an amazing service i had from the letting agency . Everything was going so smoothly, Zafran is one of the person which helped me a lot with informations I needed to let a property. Highly recommend their services A+++
September 2024 by Amila Jaya
My experience of working with them recently went smooth and simple. As a landlord I was able to let my property easily through Holdens property services. They followed all my instruction in finding a suitable Tennant and completed the contracts in timely manner. Special Thanks to Mr Zafran who handled my letting and also keeps me posted with all updates.
September 2024 by Rehmeen Qazi
Exceptional customer service, had my issues sorted immediately with great professionalism. Highly recommend
September 2024 by The Aarian
Some reckless people work in this agency, I left almost 8 years before from the house and informed them several times but every month they call me for rent.
January 2024 by Ioan Miron
I am writing to express my deep disappointment and dissatisfaction with the service I received from your agency. I had high expectations when I initially approached your organization, but unfortunately, my experience has been nothing short of disrespectful and below par.
First and foremost, I was taken aback by the disrespectful behavior exhibited by several members of your staff. The lack of professionalism and courteousness displayed during our interactions was deeply disheartening. It is imperative that every customer be treated with respect and dignity, regardless of the circumstances.
Moreover, the quality of service provided by your agency was far from satisfactory. I encountered numerous issues throughout the process, including delays, miscommunication, and a general lack of attention to detail.
In light of my experience, I regret to inform you that I will not be recommending your services to others. It is crucial for any business to value their customers and strive for excellence in every interaction.
It is also unprofessional to yell and talk bad to customers!
January 2024 by Noor Fatima Syeda (Fatima)
Zafran Nizar?s expertise and commitment made my letting experience exceptional. His professionalism and proactive approach ensured a stress-free transition into my new home. Highly recommend Zafran for his outstanding service and attention to detail!
