July 2023 by Andy Taylor
Sent me a broken tv. Took days to get hold of customer service cos they only employ 1 customer service person and he never answers the phone and is never available. Sent damaged item back and they have refused to send another out or refund me cos I paid with PayPal and have had to open a case against them to get this sorted. Spoken to like dirt by 3 members of staff when rang sales line trying to reach somebody to help(all recorded). Still not received refund or replacement. Reported to Trading Standards. One big money laundering firm. Do not order from these as your item will be damaged and they won?t refund hence making interest off your payment whilst it sits in their bank account till eventually you have to seek action to finally get refunded. The item arrived damaged yet I was made to feel like it was my fault by Rob (obviously not his real name). Zero customer service skills
January 2023 by Chloe Quiben
Great service in store from Adam. Exceptional knowledge and advice helping us to get the best suited appliance - would 100% recommend, made the whole process very enjoyable. :)
December 2022 by Akshar Patel
Very friendly staff member Manish assisted with selecting the right TV as per my needs recently. Great service, great prices and long lasting products. I also purchased 4 years ago too and the products are still in good condition.
December 2022 by Rhiannon Tyler
Can't quite believe this shop doesn't have a better rating. I purchased a ninja appliance from them some time ago for the best price I could find, quick delivery. & then 11 months later it had an internal fault, I emailed the company on a Friday and by the following Friday they had collected and delivered me a new one, great communication inbetween. Can not fault them in any way thankyou
November 2022 by Tawhid Tanim
Over all very good customer services and communication from the staffs working at Ilford brunch. extremely happy with the LG sound Bar. its amazing
November 2022 by pat ruthven
Very good helpful service. The vacuum was demonstrated to me and all the spare parts shown. There is also free local delivery.
November 2022 by Sahra Abdi
Today was the great?s customer service, very friendly staff and helpful and with excellent customer service. I am that I visited the store thank you Kenny with all you support today.
November 2022 by In Depth
Ordered some TVs and all came on time and it perfect order.And best prices aroundThank you
October 2022 by shiv dayal
Very good service. Kenny even took the TV to the car parked a few hundred yards away.
October 2022 by Astrotones
Kenny was great! Helped with everything and even arranged a TV to be brought from another branch the same day! Overall great experience!
October 2022 by Pranam Partab
Great store and wonderful staff. They unfortunately didn't have the TV I wanted but I would definitely have purchased from them if they had it
October 2022 by Rajkumar Thirunageswaram
Bought LG 55B1 OLED in this branch. Best price and had a fantastic deal, purchased LG sound bar for half the price, Kenny was very helpful. He demo the TV and sound bar, delivered it to the car, excellent customer service and professionalism. I will buy again in PRC direct.
August 2022 by Petru Costache
The employees are very friendly and get involved in everything you tell them you need. I am very satisfied with them
August 2022 by TADY DOUTY OULARE
The sale assistants were all very helpful. I purchase a portable air conditioning unit from the Ilford branch today, and I must say how impressed I was with the high level of customer service from Kenny, Adam and Dan.The best part of my purchase was the positive behaviour from these guys. They all demonstrated strong knowledge on retail appliances and were able to give credible answers to all my queries. The shop is well maintained and the warm atmosphere definitely gives you the reassurance that you are at the right place. Well done guys and I hope to see you soon.?????????
August 2022 by Ms Nabih
I bought a gas cooker from PRC, the service from day one was excellent. The staff were so helpful, they carried the item to my car and loaded in the boot, making sure I was OK and happy. I would definitely recommend shopping in PRC Direct. The items they sell is better value than other places. Check it out, you won?t be disappointed.
