November 2023 by Laz Raz
Don?t do buy any contract in this place. Or any EE stores in east London. Full of thieves working here they have done fraud on my bank card over £7000. The guy took my card put in some fake machine and after 2 months these people tried to take out 7000 in my account. I fought my bank and got the money.
November 2023 by sheikh sayed
Absolutely mortified. Disgusting service. Service is degrading by day, so sad to see how low service has dropped run by bunch of hooligans and delusional idiots.After simply wanting a replacement SIM as mine was playing up and on advice by EE customer service I popped into my local branch where I have previously took out a few contracts.. I was told to wait, after waiting for over a long hour, I am told to show a ID, which I did, I was then informed they will need to take a picture of me in person, I was surprised as I haven?t come across this policy before, after asking about my privacy concern as I?ve never heard of this and asking to see the policy in writing, I am told in a very rude abrupt manner it?s only their store policy and that EE is not aware of their store policy, they have nothing to show in writing for their secret policy.. such a shock to me and a big privacy concern in this day and age not to have a policy in writing, a big red flag right there!!!I wasn?t born yesterday.
November 2023 by Ayesha Rajpoot
There is no less than one star option in the review otherwise I might have given minus ten stars. Worst ee store
November 2023 by Mustafa Celik
Staff not keen to help customers aslo they sit idle even seeing long queues of customers waiting for hours
October 2023 by naveen 193
The staff behaviour is very very worst. No minimum common sense because of their behaviour so we do not taken EE contract.They are not have patience. I don?t have any personal issues with the staff even they are very aggressive.
October 2023 by Myuran Mahendiranathan
Well looked after by Zaid . Our sim wasn't working. Sorted out the issue in a matter of mins, fast efficient service!
August 2023 by Jossy Manuel
Not a happy customer, seems like no one is interested in the customer service. One of the staff was too rude to be with.
August 2023 by Jerin Cf
Just awful experience, aint anyone with good customer service experience. Not recommended at all.
August 2023 by nivin wilson
Pissed of by the customer experience. No way coming again.
July 2023 by Alan Martin
Visited here 3 times during the course of a week about moving from another provider. Never a wait to chat with an advisor. Always got the impression that EE wanted my business. 2 of the 3 visits Erla (happy to be mentioned by name) went above and beyond to answer my questions and explain options. Devoted plenty of time to get everything set up with my existing phone and tying the new EE contract into my existing BT home contract. Over the next couple of days, everything played out as Erla said it would. I'm very happy with the result and wish I'd been more proactive about moving providers years ago.
June 2023 by Akwinder Kaur
All staff is very nice and Friendly. I really appreciate toboth guys their names are same. Thanks to both Muhammad who helped me a lot and guide me very well.Thanks to both of you. May Allah bless you.
June 2023 by Faredoon Kaiky Maravala
Purchased a new S22 phone and they did not even provide a charger or a simple lead wire ? disgraceful
June 2023 by SUBHASH TANDON
Very arrogant staff, they don't bother to customer problems
May 2023 by scott davies
Great service from both people I dealt with, they were polite and friendly. Great atmosphere and energy in the shop. Nikita who dealt with me personally did her best to resolve my issue, in the most prodessiknal and efficient way possible.
May 2023 by N H
Really poor customerService. Have been waiting 10 minutes with an appointment and haven?t been greeted by any of the 3 staff members
