January 2024 by Jeevan Bassi
Great customer service good variety of beds
December 2023 by Bridget McDonald
I have just moved house and needed to buy bed,divan, headboard and bedside tables for guest bedroom. I just went to this Ilford store with just the intention of looking and trying the mattresses, as I did not need them until New Year I decided I would wait for sales after Christmas. I left the store buying everything I needed plus 4 pillows and mattress protector. The reason was the sales assistant called Pam. She was and is the nicest most helpful person that I have come across. She helped me save £492 on my purchases, took time to let me try the different mattresses, offered me a lovely cup of tea, and I came away thinking I?m so glad I went to the Ilford store.
November 2023 by Fakhr Nisa
Brilliant service and excellent products but quite costly
November 2023 by Syed Alam
Sales person was nice and friendly. But floor supervisor was very rude. Sales person was giving extra time with us and floor supervisor lady said to sales lady to move on to next customer. Which I find offensive.
November 2023 by Ifzal Hussain
Dreams in Ilford, Pam and James were amazing from the begging until the end, my mother suffers in pain due to arthritis, the team took time to understand her needs and pain and gave her enough time to test the mattress until she settled on a tempur.Keep up the amazing work and my mother is looking forward to her new tempur mattress.ThankMr Hussain
November 2023 by Gerry Ogilvie
Excellent service from James at this store and he was very helpful and knowledgeable indeed. Couldn't be better. From Sandy & Gerry
October 2023 by Christine Frederick
Dreams is a beddiing store, good quality furniture.
October 2023 by Sukhraj Nagra
I had a very good experience at dreams ilford. Lovely staff to guide you choose the right mattress for you.Even served cappuccino..which was great ! Thanks to Pam and Hidayatullah for fantastic customer service.
August 2023 by Cheung Terence
It was a really great experience, I am really grad with the staff knowledge, support and share, we get what we needed. 100% recommend.
August 2023 by Jc
Could not have gotten a better service from Ayesha to be honest. As soon as i walked in, was greated nicely and asked if i wanted water, don't even get that at most restaurants?. The place looked and felt clean and was glad to even dry different beds. Ayesha let me try the Sleepmatch technology which I was very surprised and happy to use it as it gave me the right choice of what I was exactly looking for. Everything was explained nicely with no confusion from price range to delivery to payment, no extra talk and no time wasted. Overall, was very glad I found Ayesha to help me with my experience at Dreams in Ilford. Thank you.
August 2023 by N Gavigan
Great service. I highly recommend this place for your new bed. You get to use the sleep machine that recommends a bed and mattress based on the way you lie in bed and your body size. Service was excellent and no pushy sales talk. Hidayatullah explained absolutely everything from the bed right through to guarantees and delivery.
August 2023 by matiur rahman
We received excellent customer service from the sleep expert, Hidayatullah. He assisted us to find a suitable mattress by using latest scientific technology in store. He offered us a drink. He spoke to his supervisor to reduce the overall price of the products bought. He had a very friendly approach towards us.
July 2023 by yanett Lara
AMAZING PRODUCT AND AMAZING CUSTOMER SERVICES
June 2023 by Amritpal Singh Sidhu
We went in to buy 2 beds and a mattress. James , one of the associates has been really helpful. He was very kind enough to offer us tea/coffee and also ensured to answer every single query we had around our items. He was extremely patient and gave us the best offers available. Must recommend this store
June 2023 by Shakeel Chughtai
Great value of money as well as great customer service.Thank you
