November 2023 by ASAD DURRANI
The worst possible service you can get from here. Staff moves like a snail or dealing all of them with one customer. The return policy is not displayed visibly. expensive and rip-offs. It took one and a half hours for me to get a refund voucher and they refused to pay the money back for faulty device. I had no time to waste I took the voucher. my advise is not to buy anything from this shop.
November 2023 by Karen Kimber
Very patient and diligent staff, clean shop.
November 2023 by Leah Alana
I wish they took some time to clean their stock its not hard to wipe down a case. I honestly do love CEX for video game collecting as they ALWAYS have the best prices (for older games not sure about new gen) but some of the stuff you find in there is SO disgusting , also think it probably contributes to the nasty smell it always has and has had for years. I wish they also had some sort of grading system for games like they do with tech. Why are games with bootleg covers they print in store the same price as if it were mint with the manual. Makes no sense. Its always a gamble when ordering online for games , not just this location but in general cex as a company need more consistency with what they will take in from customers. A lot of their games look like a health hazard. Despite all this though still a great place if you want to collect games , been going for over a decade and majority of my collection comes from this location.
October 2023 by Azhiar ?Aza? Shah
Great shop to buy your favourite tech at an affordable price with electronics that are graded upon the pristine condition they are in.
October 2023 by Suns of Dub (Jammy)
Too Expensive, the selection out items are dwindling also but the staff was awesome
September 2023 by Haji baba
Very rubbish and rude staff wanted to spend around 1000 but unfortunately boss ur staff is really rude tired at work dont wanna work i think I request to owner of the shop to look at ur staff what they r doing. Thanks. Obviously not all of them i should have posted her name if i knew. Never coming to this branch again
September 2023 by Atika .P
CeX Ilford used to be decent but now they have hired a bunch of kids who have no idea what they are doing. I tried to sell an old iPhone and the young girl tried to claim the phone was cracked and they could not take it. I told her the phone's bezel is chipped and not cracked. She grudgingly took the phone after another colleague of hers agreed with me that the phone is not cracked.She also gave me an extremely low rate for the phone. I checked CeX's grading on their website and the phone was definitely worth a grade B price but she gave me a grade C price. I had an appointment that I couldn't be late for though so I just accepted the price.Only person who knows what they are doing is the manager.The Barking branch of CeX is far superior. They have people working there who knows what they are doing and not a bunch of college kids with an attitude problem who rip you off because they are untrained in inspecting gadgets.
August 2023 by Sahra N
I wish i would have read the reviews before buying from Cex Ilford. By far the worst customer service ever, the staff have no idea how to interact with customers, half the time they treat you like you are a bothering them. I went in to buy an iphone 5 which apparently was available for all networks. I got home and my sim card says no service, went back and they tell me to wait half an hour to check it, thats fine by me as long as the phone works. I come back and they say there is a fault with the phone even though they assured me numerous times before buying that the phone was checked and although i could not download apps, I could make phone calls and access my icloud and the internet. They then gave me another iphone for £20 more and when they tried that the sim card still said no service. I wasted my money and time with this scammer of a company and shop. honestly be careful when buying from this place, the stratford branch seems a little better but Cex exchange in general and the way they operate is very scam like. I really regret not reading the reviews beforehand.
August 2023 by Cristina Rosu
I have bought the game ? That?s You! ? today at Cex in Ilford for £4 however when I have opened the disk case the disk had a little piece of paper, multiple scratches and smearings of some sort of fluid on the back of the disk..yuck.
August 2023 by Zaman Zaman
Good range of products. Service was OKPrice for trade in is far too low in comparison to selling price
July 2023 by Sadruz Zaman
Good range of products. Service was OKPrice for trade in is far too low in comparison to selling price
July 2023 by Andrew Ingham
Bought some bose Bluetooth ear buds from here, so far so good but putting them on display in closed boxes is a joke and the staff are none too happy to show you various pairs....its far too much work for poor devil's!
June 2023 by REMUS SERBAN
I not recomand, very slow and rude employers.
June 2023 by Asu Jr.
I?ve been in at least 20 stores this is by far the most stressful and time waster from all of them the staff is very rude and unprofessional I?m not coming back here anymore:(
April 2023 by Gary Gordon
great place to exchange games dvds . Always great service from staff