December 2023 by fiona eastmond
As others have mentioned, very rude staff: specially the elderly lady at the front. Tried to return very expensive unsuitable games set today and was told that because I had taken the plastic off nothing could be done. Nothing: no exchange, vouchers, etc. Apparently the manager was ?in a meeting? (at 4.30pm? Pull the other one). I said I would never shop there again and the woman said ?go on then? and ?good: one less customer?. I said, and I?m ashamed to admit it, that I hoped they close down. They will eventually. This is why I use Amazon folks. It?s why everyone does. Don?t shop here, it?s appalling.
December 2023 by Nadz Mar
This store should be closed down, with the comments and the way things are going it hopefully will soon! The most rudest woman who has NO customer service at all! Unbelievable treatment towards everyone and shouting for no reason! Never will I go here again! AVOID THIS STORE IF YOU DONT WANT TO BE VERBALLY ABUSED
December 2023 by Hatice Ayhan
Online opening says 8:15am came on door says 8:30am now they say its opening 9am once needs to ve updated waste on time
December 2023 by Usha Rao
Why some staff r telling people to go to as a r somewhere else.so rude. And they Don't take lottery tickets more than four.including scratch cards. There is no sign in the shop to say we only give winnings for 4 lottery tickets.No other wh Smith in London say that. Staff r not polite at all.Please 're train them. Another thing they never a cashier on the till at anytime .Always we have to look for them.Thank u .
December 2023 by Wendy Mash
Absolutely no help from the counter staff.she made me feel useless and humiliated.i left without posting my cards.i will always use my local post office in future.
November 2023 by Maymunah Bouarab
Unfortunately staff not helpful and rude
August 2023 by Roo Franklin
Waited 45 mins to be served and was met with OMG you will have to stand to the side and wait minimum of one and half hours whilst just two staff were dealing with a family of 5 for passports as they only had one tablet!Why say they provide a service and not deliver.I was unable to stand pain free for well over another hour!
August 2023 by Malcoln Fernandes
DISGUSTING CUSTOMER SERVICE! The staff get satisfaction from being rude to customers. Not even deserve 1 ? I wish there were minus ? deserve minus 5 stars.
August 2023 by Mr. Adam
DISGUSTING CUSTOMER SERVICE! The staff get satisfaction from being rude to customers and cherry pick who they want to help based mainly on their language - this is DISGUSTING & DISCRIMINATORY!!!Also this branch has a two queue system and don?t allow people to use the self service, causing unnecessary inconvenience and ridiculous delays- it?s called a self service for a reason!PLEASE AVOID IF POSSIBLE - HOPE THIS BRANCH IS CLOSED BCOS ITS LACKING ABILITY & ALWAYS MISERABLE EXPERIENCE !
August 2023 by nuriyah P
If I could give this store a zero I would the shop staff and the post office staff are the rudest people ever! Not helpful, snapping/yelling at people. No order at the post office
May 2023 by Bojana Popovic
Worst post office service ever. Queues of 30min any time of day. Avoid
January 2023 by Matthew Lally
It?s not a bad store, but it seems like their is so much space their should be more items sold. The staff are friendly enough and the post office upstairs is very handy
December 2022 by Amy Fernandes
WH Smith is basically a bookshop which also provides postal services and Travel money and so on. I like going to the clearance section to see what I can get for a lovely bargain. The staff here are very friendly, efficient and helpful. On Saturday I went to get travel money and the travel insurance for Bahrain and was informed that they didn't have Bahraini Dinars and would have to order it. The kind lady staff - Indu was very patient and helped me with the whole procedure . Great work . Thank you
October 2022 by R S
Got a gift Anounced 9.99 half price in big letters .Go to pay and the woman said. Ups no more half price , l said well it says so in here Madam , she grabs it and say no more ! Obviously l got very upset to be treated this way . Totally uneducated and inefficient. The best way to loose a costumer !! But she didn?t care ! Saturday 22/10 17 pm . Nasty woman needs a new husband!
October 2022 by Kareena Parmar
ABSOLUTELY DISGUSTINGI went into the store at 5:26 and the ?security guard? told me that they?re closed. I then proceeded to say that online says differently. He began to shake his hands around and showed me the sign outside the store. I then explained that I only have one parcel to return, there were still customers in store. He said that?s not my problem. I explained that there is not need to be rude. He told me to ?go away? and told me to ?fuck off?.As I was walking away I swore back because I was outraged which I completely understand was wrong off me. I then saw a lady who worked there and I informed her of the situation. The security guy came running down the stairs and began to interrupt. She did not care at all, instead she said that I shouldn?t have swore back and that the security guard is an old security guard that they?ve known. I had asked the women and then man for their name but they didn?t want to tell me. The lady was also not wearing a name badge so again I couldn?t identify her by name. As I was leaving I did say that you are not listening to what I am saying, she left the store behind me shouting.I will be emailing HR and the security company the man is from.
