January 2024 by Jas Kundhi
Shopfloor is messy the staff are not friendly and really moody. The store just looks really unorganised
December 2023 by Natasha Lysaght
Gets busy but usually good selection of things there
December 2023 by Alaa Yassine
I love this place! You can find brands with affordable prices ? , even more discounts during Christmas.. but it can be a little messy sometimes
November 2023 by Edvin Mester
Just like any TK maxx, it's always packed and a lot of stuff to go through. Love it. One size, one colour one style... Always unique. Not always cheap as I would like it but there is always a good find.
November 2023 by Sawinder Kaur Kalsi
I?m regular customer of TKMaxx Hounslow and I feel very glad when USHA serve me on the till. She is so friendly and always welcome me with a beautiful smile. I love to visit the store coz of her.
November 2023 by marcin paduszynski
Good prices. A lot of things. Nice staff.
November 2023 by Skender Fazliu
Very nice clothes and good price too
October 2023 by Shu Wu
I went to Hounslow branch to return some items which I bought online. A coat has no price tag when I received it. An Asian manager served me. I said ?Hi? to her when I wen to the counter, but she reluctantly squeezed ?Hi? from her throat. She asked me to check my email said there?s barcode. I couldn?t generate the email because the network in the store is very poor. Also, this is the first time in 17 years shopping with TK Maxx that I have been asked to check email because there?s no price tag. She said she couldn?t complete the return without showing her order confirmation email. Then she returned three scanned items and been very aggressive with me. I could sense I was bullied and she didn?t like Asian although she?s Asian. I told her I wanted to make complaint and asked her to call her manager. She then said she?s the frontline manager. I said I would complain to the head office and asked her name. She said she would write down for me and she did proudly.I asked her to scan an item with price tag on the bag but not on the item. She firstly said the price didn?t match. She refused to return the receipt when I wanted to check the price, and kept saying forcefully ? you want me to refund you £14.99 for another item which you bought for £49.99?.I was very depressed at that time. She?s kind with other nationalities but showed me very cold face. I have been shopping with TK Maxx over 17 years and had no any problems with any staff. She is the first and only one.
October 2023 by Bogdan Przednikowski
Not very pleasant. Standing in a queue for 20 minutes to buy one small thing. I suggest hiring more staff or giving those who are there a raise to motivate them to work more efficiently.
October 2023 by Von Villanueva
I went shopping a few days ago, and I was looking for a certain item/brand.Since the store is relatively big, I asked a supervisor, Sanjana to help.She walked with me and directed me to exactly what I was looking for.Great customer service by Sanjana and very helpful.
October 2023 by Rrahman Koleci
Very big size shop! Unfortunately not any interesting brand here compared ealing broadway, hammersmith or kingston! This one has very less choices! Man section shoes is empty and very less choices. Slow service at the till. At the weekend is very busy and messy!
October 2023 by Sonny Naudiyal
Staff was great with lovely and friendly smile and happy to help.. sense of urgency can be seen from the staff members and especially sanjana was great at work. She is an asset
October 2023 by Karishma Dhanani
Very bad customer service specially hounslow branch.Rude staff they dont know their job properly and very arrogant behaviour...The staff thinks all customers are thiefs... everybody who comes to your store is not like that..VERY VERY VERY MANNERLESS STAFF.. MANAGERS ALSO..BAD CUSTOMER SERVICE I WILL NEVER GO AND I WILL TELL ALL MY FRIENDS ALSO
October 2023 by Fatma
I was completely impressed with their customer service as the staff are very helpful especially a young lady called Usha who made my shopping a lot easier as she was able to guided me to the products I needed nice and quickly
October 2023 by Akshat Pandey
I was looking for certain items in the store and I could not find it so I asked a staff member called usha to help me and she did so very quickly. The staff member was very helpful and reliable.
