March 2024 by Anita Bhamra
I had my ears pierced recently by very kind Miss Shahla at Hounslow Superdrug. She was very careful and professional. Thank you :)
December 2023 by Shane
Everything I need in terms of stock, staff are absolutely horrible though, don't think you can go in there for a quick shop either. About 20 tills but the most they'll ever use is 3 or 4. Horrible moti lady at the perfume counter too, always so rude.
November 2023 by A P
Absolute garbage, rude staff, not trained enough. When I asked for supervisor or manager they refused to call them. Trying telling me that my account with their points doesn't exist. Staff with attitude, dirty store, no testers and open products. They didn't even want to check if they have stock in drawers.
October 2023 by Parleen Chopra
I went into Superdrug on a Saturday and I was served by a lady called Roshni at the fragrance section and she really helped me pick out a beautiful fragrance at an affordable price. I was really happy by the customer service provided by Roshni
October 2023 by Amira Mire
A sales advisor called Roshni was very helpful with helping me pick a perfume for my mother?s birthday.She was patient with me even though the store was very busy.
October 2023 by Kelly ?Kels?
Sonia was super helpful and kind. Nice to see more staff people actually helping out.
October 2023 by Dharna Srivastava
They do not have properly defined lanes for return . You stand in the payment lane for 20 mins to be told that returns are happening in the fragrance side. Lady named Roshini extremely rude, instead of guiding the customers, she laughs at them and is useless in this store
October 2023 by Sanjana Pandey
When I went in to the store an employeenamed Lala was very helpful as she recommended me many great items and was incredibly polite. She demonstrated great customer service skills.
September 2023 by Bethany Martin
Absolutely disgusted at what I saw today- 2 parents and the piercer pinning down a young 2/3 year old who was screaming and begging not to pierce her. I don?t believe the piercer should be allowed to pierce a child and especially not help the parents pin the poor thing down.On top of that the woman that served me at the till was rude, didn?t even look at me whilst serving me and threw my receipt onto the desk.Rude, disgusting staff.
August 2023 by Christabel Koranteng
A lovely lady called heathal helped me find the right skincare and makeup routine. She was soo lovely and amazing
August 2023 by Yogesh Alande
Store was busy when I arrived and in between that one staff name Dhwani assisted me with all possible way while she was dealing with 4-5 other lady customers. Eventually, I came out with the all the stuffs I needed and was completely satisfied with the service!
August 2023 by Manveer Singh
A few days ago we returned from our holiday and we would like to express our gratitude to the whole team, specifically one colleague called Roshni, she was very polite, radiant and created a great atmosphere within the store, she helped us find the essentials that we were looking for and honestly we received one of the best customer service from Roshni, she went out his way to look for specific products and items, Superdrugs is very lucky to have a colleague as Roshni
July 2023 by Google user
Fantastic service! My mum came to the store on Saturday and Ankita helped her out with picking makeup so well, she was so happy when she came home she told me she got everything she wanted with exceptional customer service and she wanted to me to leave this feedback from her side. I have also been helped by this lady on the perfume counter before and she was also helpful here, she listened to what I wanted and gave me affordable perfumes for my sister. This store needs more staff like this young lady who clearly go above and beyond in their job working with a smile unlike other grumpy individuals I have encountered here.
July 2023 by S Y
Really lovely and kind girl called sukhnam offered us a lovely service and helped out with what we were looking for.
July 2023 by Shaina Khan
Always queues as the persons at the till always upsell even when the queues are snaking. Asked the girl at the perfume counter if I could pay there as she was stood there idle and she point blank refused!! Get your act together Superdrug!!!
