January 2024 by Suresh Limbu
Specsavers is the best place for eye checks, they are fully equipped. All their services are above standards. Last 31 Dec 23, Sunday, I had appointment, I was fully satisfied with their service, specially their staffs, Guripret, Mustafa and Antima who was extremely helpful and assisted me find a good glass frame too. I fully recommend to all those who are in need of eye check and nice and durable glasses. Thank you Specsavers.
January 2024 by U.S. MARINE
WARNING!!!!!! DO NOT BUY FROM SPECSAVERS YOU'LL GET RIPPED OFF,THEY GOT MY PRESCRIPTION WRONG,IM OUT IF POCKET DUE TO THEIR NEGLET AS THE RETEST SHOWED DIFFERENT VALUES ON MY PRESCRIPTION.VERY UN HELPFUL AND DON'T OWN UP TO THEIR MISTAKES, MANAGER RUDE AND ARROGANT WARNING DO NOT GO SPECSAVERS IN HOUNSLOW ABSOLUTELY DISGUSTED....I want my money back greedy company
December 2023 by Raj Phanse
Specsavers Hounslow have consistently delighted me with their service over the past decade. Their exceptional quality, expertise, professionalism and competency truly stands out. I highly recommend them for anyone seeking top-notch eye care coupled with a personalised touch.
December 2023 by Seby D Silva (Rocker)
Specsavers Opticians and Audiologists. They have variety of frames and contact lenses to choose from. The staff is very friendly and helpful with a pleasant smile. Specsavers services are for eyesight testing and they sell glasses, sunglasses, Contact lenses and also hearing aids.Anyone can book an Eye Test Online or in store ? with Free 100 Day Returns Guarantee & Lifetime Servicing. A good place for your eyes.
December 2023 by Mahmoud Aroussy
An excellent service.very helpful staff .time was given to explain the test .staff are professional.
December 2023 by Philip Viana king
Hema was such a Star and needs a shout out for how caring and professional she was. Explained every step of my test and the extra scan and it was nice to know I had nice healthy eyes but a bit dry, she recommended some great drops and I used them at work ?? and they are perfect. First time using specsavers, but will be my choice from now on.
December 2023 by Carla Mendes
Very poor customer service at Specsavers Hounslow!A while back I purchased a pair of metal frame Levis glasses from Specsavers, which yesterday broke on a manufacturing weak point, the metal nose bridge and the metal frame had already broken on the opposite side a couple of months ago whilst I was on holiday - for curiosity, back then I visited a local optician (Optivisao) who hasn't charged me anything to solder it back.At Specsavers yesterday, after presenting the situation and advising I couldn't see and needed help, I was told in a very uninterested manner that they didn't sell my glasses brand anymore and couldn't help me fix them, I then requested contact lenses and again with a huge lack of engagement I was told I couldn't get them from my current prescription and had to come back another day to have it sorted. At this point, a supervisor/manager joins the conversation just to reconfirm they couldn't help me! For as busy as they were - there is no justification for such poor customer service.I crossed the road to Vision Express and explained my situation, including I was on a tight budget and to please keep the cost down. In 5 min I had the lenses on my glasses fitted onto a new low-cost frame they had!I was treated like a valued human being since the moment I walked in and 10min later I was out the door with beautiful new frames that allowed me to see again! :)SPECSAVERS NEVER AGAIN!
November 2023 by Gillian Bevan
Very pleased with visit to Specsavers - not much waiting. Optician extremely thorough - given very good advice and tests very well explained
November 2023 by Daisy
Great service! Shreeman was exceptionally helpful. My son?s specs had broken and he went out of his way to make sure my son could get the specs urgently. Well done and keep up the good work!
November 2023 by Daizila Rebelo
Great service! Shreeman was exceptionally helpful. My son?s specs had broken and he went out of his way to make sure my son could get the specs urgently. Well done and keep up the good work!
November 2023 by Amilo NK Amilo
I came to the Hounslow branch 4 times for the same set of glasses because I had so many questions to ask. All the staff were superb! They ere patient and explained everything slowly more than once. They didn't rush through even though it was near closing. Mustafa was the absolute best one tho. Amilo.
October 2023 by Sara Gurung
Mustafa was very quick with his service and very nice and professional. Had lost a screw in my glasses and he fixed it very quickly.
September 2023 by Mark Gibson
This has been my opticians ever since I started having blurry vision, a very long time. Every time I visit, the place is packed and I can only imagine how busy it can get helping customers with what could seem like the whole shift. Though whenever it comes to serving a customer, genuine care and hospitality is taken throughout their time with them.This has always been the case with me and recently, Mustafa was very helpful in readjusting my temperamental glasses. He has helped me a few times now and always pays great attention to detail, just as everyone else does.So just a little thank you and I appreciate the care you all take in serving your customers.All the best,Mark
September 2023 by HARPREET GREWAL
Make u wait fir ur turn.A bit expensive, they sure know how to add on bits and pieces. Won't go there again.
September 2023 by Nia T
Massive thanks to SANJH today who helped me so much. Amazing customer service and just a lovely person :) thanks again!
