January 2024 by Andrew Morrish
Here around 1400hrs in Heathrow T3 departures area on the first floor around 1400hrs on 7/1/24. Till supervisor more interested in serving friends made repeated errors with my order and cutlery requirements. Poorly stocked, lacking self service facilities you'd normally expect in Pret. Really in need of close attention from management as supervisor looks in need of a complete refresher course in service
December 2023 by L
Close to the security gates at T3 Heathrow there?s a clean, well stocked, spacious Pret with some very friendly staff. Thank you to Fakhra who provided excellent service ?
December 2023 by Kamran Nobari
Poor service. Chicken salad had issues with tomato where it tasted like fish so I shared this feedback with staff and there was not even an apology and instead was asked to show the tomatoes with him so he can show to supervisor. Also no trays in this Pret so multiple trips to collect your food if you are in a
December 2023 by Samuel Leung
A convenient and not too pricey place if you would like a quick bite and a nice cup of coffee before catching your flight.
November 2023 by Adam Green
Clearly don?t pack your food anymore despite spending a fortune. Just hand you the bag to do it yourself . Made a latte instead of a cappuccino and then facially protested and verbalised that it was a cappuccino despite being full to the brim of milk. Oh and pls ask if customers want chocolate on top. It?s annoying.
November 2023 by Katya Kaminska
One of the worst treatments from all Prets I have ever gone too. And seriously, some people need to be trained again on how to prepare a cup of latte. C'mmon, Guys!...
November 2023 by Yuwah hlaing
Oat Cappuccino from Terminal 3 around gate 28, the barista who made my cappuccinos like Latte. He just kept pouring all the milk! Look like he need to refresh the training
November 2023 by Yusuf ?Susu?
The food was good but pricey- which is a given since it?s the airport so that?s not the issue. The issue is the rude staff that handled the food carelessly and dismissive attitude towards the customer. I understand it?s stressful to work at the airport but it?s not my fault that your job sucks.
November 2023 by Heidi Farr
The staff are completely clueless. The quality of the food has really deteriorated and the prices are very expensive for what you get. I used to love Pret. I hate to say it but it's not good anymore.
November 2023 by Sebastian Thomas
Worst pret. So rude. Grumpy. Made me pack the bag of food myself. Didn't give me any napkins. Or a spoon for my yogurt.Stale bread. Ridiculous
November 2023 by rolf778
On Nov 6, 2023 (little after 12pm), we ordered two flat whites, the indian girl at counter seemed careless and impolite when we were ordering, but it didn't bother us too much until, we saw that they served another customer after us flat white, we realized that the girl at counter never informed the guy making coffee about our flat whites. When we told the other girl about this, she looked at the girl at counter, and the girl at counter had shown no emotion, not even acknowledged her mistake and apologized, just simply uttered 'oh' and went looking back at her counter without checking us. Not a good experience, especially at airport right before I am about to go through security check.Food is nice though, who can say no to salmon at pret a manger.
November 2023 by kris jade
Morning coffee at Pret is a pleasure when SHERIKA serves you with a smile and exceptional customer service. A big thank you to all at this landside Pret and especially Sherika. Thank you so much.
October 2023 by Rakshit Trivedi
As a member who works in Heathrow.The team and costumer services are the best ever. Espcially in Pier ( Mehdi , Jamila,Lookman,Arleen) those staffs are really good .I always get my coffee in the morning and afternoon with smile and happy face .
October 2023 by Kelly Cambridgeport
Food was good and easy to pick. Checkout was fast. Good seating.
October 2023 by A Twogun
It took longer to get served at Pret than it did to get through security. Bunch of jokers not putting customer first.
