October 2023 by Google user
This Pret desperately needs a renovation to alleviate absurd lines. Self check-outs? A lane just for those not waiting for coffee? Anything would be an improvement. As currently arranged, staff are distractedly switching between processing orders and making coffees, resulting in lots of half-made drinks sitting out on the counter. This is still the best quick food option in T4, but please get one of your corporate architects in here for a reorg!
September 2023 by BharatShah-60
Terrible service staff. A totally useless bunch of staff. I was waiting in the queue waiting for service. A couple ahead of me got their service and the staff walked away. Replacement staff started serving other customers in the next lane and I was left waiting there. I didn't come there for a freebie. I was a paying customer. Thanks Pret a manger..you've lost a customer for good. I hope this review is read by some of the senior management and the staff are given some customer service training. I didn't expect this from this chain of cafes. Absolutely disgusted at the behaviour of the staff
August 2023 by Nizam Hamid
Really good Pret, has a decent range of products and will make some fresh when they run out. Good place to grab a snack before a flight. Reliable quality and very tasty. Small range of desserts. Staff helpful and friendly
July 2023 by Brian A
Very long wait time. Either less staff. Coffee was goood. Helped me get over the tiring travel for the last 4 days.
July 2023 by user0m
Very disgusting and unclean all around the seating area
July 2023 by Nitin B R
Rude staff and extremely slow service for a pret.
July 2023 by cultofscarlet
Awful service, 10% to ?eat in? like where am I supposed to go, it?s a captive audience. I returned a burnt almond croissant, the server put it straight back into the display! Awful and not recommend. T4 is not where I would fly from again, given a choice.
July 2023 by John Behan
Awful service by one male employee. Queues were not fairly divided. One queue was been serviced by this worker, who also did lots of other jobs. This meant all other queues moved much quicker.
July 2023 by Jim Lewis
Missing the Dairy free oat meal. Missing beet juice.As a DF and GF, only has Falafel with humus. More options please.
June 2023 by Fatmah Ali
Quick service and great place to have coffee and tuna sandwich before your flight
June 2023 by Nasa Wright
Poor discriminatory service recieved this morning. The last server was shouting at me because I gave her change then accused Mr of giving her fake money. The manager too was just as bad. I did not feel welcome at all. Terrible thing to do before going on a flight. Please train your staff on customer service and not to stereotype as I felt racially profiled.
May 2023 by Mensielito Teofisto
Lots of choices for pre packed sandwiches, salads and fruits.Large seating area but didn't find a single charging port which is now a must for restaurants at most airports.
May 2023 by Sherpa03916942933
I have been served by a very rude Easter European barista with dark long messy hair, who looked like just worked up. When I changed my order start throwing cups around and speaking loudly in his luggage serving other passengers and keeping me waiting for a long time. My parents were really upset seeing this. I will never spend a penny there again. I recommend going to Costa just minutes away, the service is much better. By the way. I cancelled my subscription because of this incident
April 2023 by Tarj Desai
Had a little breakfast with my flight landing early morning on Heathrow.Five berry bowl with Yogurt & granola & chipotle chilli chips?It was decent?
April 2023 by Jimin Kim
I enjoyed the Prosciutto Macaroni cheese. It was very delicious.
