August 2023 by Jura Mogilenko
Was here at the sore today to exchange the ring , as the diamonds fell off . That is second time in 3 months . First time in Kingston store they exchanged happily and said that this is very common with particular ring . When same thing happen angain I went to Hounslow store and they said that is my own fault and ring looks bend . I attached the photo I mean to me still looks quite straight but I?m not professional. I said there is no way I could have bend it as i was very careful with it and wore it only occasionally. And said maybe it was given like this last time . I then was advised that I should check before taking items to see if they bend or not . And that if I want a repair I have to pay
August 2023 by aman khanna
Decent selection. Clean. Helpful staff.
August 2023 by Sophie W
Both member of staff were incompetent and had a poor attitude. I wanted to try on different bracelet sizes to see which fit I?d like best. One girl just brushed me of by looking at my wrist saying ?you?re probably a 17?So I waited for her as I thought she?d get a bracelet for me to try on, but she was done with me. So I went to her colleague who was obviously annoyed with my request to actually try one on. She got out a size seventeen put it on me and said ?you need two fingers of a gap, the bracelet will stretch with the weight of the charms?She could have easily fitted at least three fingers between the bracelet and my wrist and the fact that it stretches out even more over time made it even more obvious, that it was probably not the right size for me. I felt like she would?ve lost it if I asked her to try on another size so ended up not buying anything, as I didn?t want to get the wrong size
August 2023 by Rochelle Ansell
Not so keen on this particular branch i feel as though the staff are annoyed by you asking for help and dont want to serve you
June 2023 by Carolina C
Nice items. the staff is really friendly.
April 2023 by Avril Fernandes
The store closing time is displayed online as 6pm. The store shutter was down by 5:15 on Wednesday. I needed to pick a gift last minute.
February 2023 by Narinder Bhamra
Amazing customer service by Natalia?Gave me great advise in selecting gifts.. my apple pay got declined, Nataliya was so empathetic and was super niceWent back with my other card, her attitude and energy was amazing?.Will definitely be a regular customer at this branch ?
February 2023 by Sum R
Nice store, friendly staff and variety of items on display.
February 2023 by Matthew Smith
Bought a charm from the hounslow store via click and collect.When I got there I was told they had no boxes, but was just wrapped up in tissue paper. I was not told prior to the purchase that this would be the case.Enquired with head office to see if they could send out a box. But they would not help and said I had to go back to the store. But I do not live local as went there to get a specific item.May as well buy on ebay in the future, as did not get the service / product I would expect with the Pandora brand.
January 2023 by Lea-Anne Dean
Most ignorant people I have come across. Very unhelpful and the worse customer service.I purchased a link bracelet that broke within 2 days as the link fell off. The lady serving said ? this is an issue that happens with the link bracelet? however, refused to replace it as ?lost? is not under warranty. The link broke therefore falling off, and lost. The bracelet should not have broken, obviously has a fault.The serving lady was extremely sarcastic with her approach, and should definitely learn customer service before serving people. Refuse to purchase another Pandora item following such awful service!
December 2022 by Ankit Pachchigar
Lady named Jackie, very very rude, need learn how to talk to customer. Went today @13.35 she embarrass you in front of other customer by saying how to walk, dont know what she judging us on ? But be careful if you r asian or african she will treat u badly.
October 2022 by Kamini Sohdi
Went in for buy 2 get third one free...very helpful sakes assistant
October 2022 by M B
Fantastic service in this shop! Thank you.
October 2022 by Rita Da silva
I love this shop! Very nice jewelry
October 2022 by Nauman Qureshi
A beautiful variety for your love ? and your lovely Mom and sister ??
