January 2024 by karen amiri
Rude employee. When I was talking to him to solve the problem of the SIM card that I have a contract with and I bought it from there. He did not pay attention to my words and left and behaved disrespectfully. I had to call customer service and report. I hope the manager there will notice the report and deal with this person, I am not happy at all
December 2023 by BHARATH KUNALA
Today i visited hounslow high street store around 5 PM i waited but no one attended me though I'm the only customer in the store, when i went to the desk and made an enquiry to buy a phone he didn't listen to me and didn't offer a chair to sit, after seeing the behavior i couldn't stand even for a minute, I think O2 didn't train their staff on customer service. Hiring such people will definitely impact your business.
December 2023 by Marvin jo
Wadahah dealt with me professionally and answered every question I had with class.Thanks Wadahah again for your support & service.M.
December 2023 by Wojtek M
Negative opinion about O2 Hounslow is absolutely right. Don?t waste your time and money for car park on Asda.
November 2023 by Ovidiu Ilina
Been there today to take a Ip 15 pro max , and they told me is available only for new costumers that I need to do a preorder, after being with them like 9 years and having 3 contracts simultaneously, that?s a lot of bulsh , .3 old contracts will go down
October 2023 by ruthvik erukulla
Worst experience employee are not showing interest towards customers. When I visited store i can see 4 employees but not even one gave proper response.
October 2023 by Vamshi Krishna
I just visited the store today . The store manager is very rude he doesn?t even know how to talk with the customers. Not helped me with my order
September 2023 by Anu Cherian
Today I have visited the shop . Only for a replacement SIM card . Without a photo ID they wouldn?t do anything. I have explained that the one I was using is 02 and I provided the code from o2 . All the money is deducting from same account. I assume they want check the genuineness of the account holder. I have provided the bank card . Still she is adamant / demanding for with out photo ID she can?t provide any customer service. I really want to know What kind of services you are providing for your customers.
September 2023 by Sukhi Virdee
Awful. My phone hasn't worked in 3 months. A customer service agent changed my sim card and reset my network settings, advising me that it could take up to 24 hours for my phone to reset and hopefully work again. Four days later, my phone is still not working , and O2 refused to give their HQ a call and replace my phone. I also called their HQ, who advised me to ask Hounslow O2 to call them???? The male customer service agent couldn't even speak English properly and began to shout at me. I even asked for the name of the owner of the franchise which the staff confirmed they didnt know!!! Says it all! I'm paying monthly instalments for a phone that doesn't work, so I've decided to sue O2.
August 2023 by Vijay Anand Jambulingam
Poor customer service. Judgemental staff
August 2023 by M
Just tried to buy sim card to check network in Hounslow. They topped up £10, i said i just want sim card and asked for refund. Woman refused to give me. She called her colleague who gave me my money back. They both informed me i can not get sim card anyware without topping up. I went to corner shop and got what i want for £1. Why they are misleading customers?
July 2023 by Princess joanna Dennis
Good customer service
July 2023 by Hasib Khan
Unprofessional staff,Wanted to buy new phone on contract today.The sales assistant didn't bother to help.Said all prices are on the ticket displayed.
July 2023 by narendra naidu
Wow ! What a negative experience , the assistants are full of attitude .
June 2023 by Arshad Ali Shah
They are cooperative and guide honestly. Easy location.
