September 2021 by Keith Webb
Thank you so much to the two ladies who went above and beyond to order our page boy outfits. They phoned other stores and were on hold for half an hour about a month ago and they were very friendly
September 2021 by Neha Verma
I had been there on 24 aug the lady in men section was too rude..and it was 6 in the evening, i thought the store is open till 7 so i went there ,but after going there i felt she doesnt like customers..she doesnt have atticates and her behaviour is worst..she asked me to select the clothes without trying as if she is giving it for free ,how soeone can be so rude and disrespectful. Why they do customer service job when they can't welcome the customer. I have decide i will never go there and convey same to my friends.
September 2021 by ChesireKas
I was spoken too in the worst possible way by two Arab workers here today!\\n\\nOne called Muhammad and the other called Arsheen (PIC - Person in charge).\\n\\nI simply wanted to get a refund for my sandals as I ordered them around June 16th and finally got a message that they came yesterday on the 13th August.\\n\\nDespite the huge wait amd multiple delays! I calmly showed the boy (Muhammad) my receipt and he went to get my sandals. Once he got them he stared at me and I said I would like to get a refund please......he said \\\" well get em out then! If you want a refund, get them out of the bag, I'm not going to do it for you!\\n\\n!??\\n\\nSince when has a customer been expected to open the bag and show the product to the person at the till who fetched it themselves, out of the storeroom!!??\\n\\nI was shocked.\\n\\nThen I told him off and said \\\"alright alright, no need to give me your attitude!\\n\\nHe went quiet after that but I was very upset.\\n\\nI took a picture of this impudent young man and this aggressive Arsheen girl came out and said \\\"are you taking pictures!?......she didn't say excuse me or hello ??\\n\\n\\\"You can't its data protection.\\\"\\n\\n......Never been spoken to like this at Next and been coming for years since 22 years old....I'm now 32.\\n\\nThe third lady, the manager could barely tell me the complaint process!?\\n\\nFinally, the vicious boy behind the till said his manger was on break when I asked to speak with the manager, and she was right behind me!?\\n\\nPathetic....hope all three of them get fired!
September 2021 by amrapali
Worst customer representative works here. She does not know how to talk to a customer and behaved very badly. I will never shop here
August 2021 by Levent Guven
First time to this store. Waiting in the line to pay for my item. 2 customer assistant . One says you can pay at the home department too. All of a sudden I am behind the people who were behind me. Felt like an idiot. That could have handled professionally. Bad judgement of the customer assistant
August 2021 by Harms
This was my 1st order that I had delivered to Next Hounlsow store has I worked close by.\\nI was sent a email stating the item was ready to pick up when I went I was told item had not been delivered to store yet, I was asked to come in next day I decided to call customer service Next who told me that item was delivered to store and I can pick up my order.\\nToday I went in store and spoke to a sales person and asked him to looked for my order I was told once again that my order was not there he had no intentions to do anything else I felt his behaviour was very rude and asked for the manager who eventually found my order that was sitting in store since yesterday . The service given to me from Next Hounslow has been appalling from sales person even to the Manager , will I have any orders to be picked up from Hounlsow Next I don?t think so?.
August 2021 by Virk Virk
Today served by Mr Orry. Brilliant service received.\\nThanks
May 2021 by David Mawson
Great store very well managed and some amazing bargains on sale. Not too busy either.
August 2018 by Harjeet Singh
The quality of the products are nice but I think the prices could be reduced a bit.
August 2018 by Hammy Uk
This store is good size and location, regular clothes of next.
August 2018 by P Goyal
It's like hm but it's pretty cool.
July 2018 by Roxi Ara
As always clean and staff studing around for help
July 2018 by Gabriela Casson
Too over priced for the quality of clothes they stock- which is poor. Always found Next to be over rated. Nice kidswear section though, purchased a lovely cardigan for a friends baby
