December 2023 by A K
Annette was brilliant and so helpful. Did a chaps payment quickly and efficiently. She was kind and friendly. A credit to nationwide, thank you Annette!
November 2023 by Abdul Mohammed
Today I visited Nationwide Hounslow branch to deposit a check. Unfortunatel, I encountered a problem with the machine, but Mr. Ajay helped me with his excellent customer service.
October 2023 by serna gill
always had a good customer service, professional staff.
April 2023 by Anthea Mendez
I am in citizen of the UK. I entrusted my money in Nationwide Bank. Every year I come there and check my money and buy things to bring to my children in the USA. I love coming back home and I love my people. However, the worst possible thing happened on 4/19/2023 when I went to Nationwide Bank. I was given a sheet that suggested I had 83,000 pounds which was not where I left it. The last time I was at the bank I had Annette ( Branch Manager) give me a print out of my funds which was 97,0000 pounds. We discussed this and to make a long story short my account had been hacked. It appears someone had been transferring monies from my account to pay their Barclays Visa. I do understand these things can happen but the reaction and the run around I got was incredible. Although I was promised to receive my funds the next day that was a lie!!! Annette told me they have to investigate further although she was able to produce the Barclays account number the money was going to and verified it?s not my account. I feel like the bankers and the back office are are liars. They are now telling me I have to wait u till May to get my money back!!! How is this right? You are a federal Bank that secures our money and it?s my money. I should not even have to wait one day to get my money. This is an internal issue and if this was your money this what not happen!! At this point I do not trust your bank and others shouldn?t either. I?ve had this bank since 2016 and never has this happened before. However your making the customer suffer because of your short comings. I want my money!!!! Annette and who ever else works there. My lawyer will be calling
December 2022 by RAKESH POPAT
Superb Quality service from Tom blanchett. I Mr RAKESH POPAT highly recommends Tom's services in Hounslow. All the staff are amazing.
November 2022 by Developed.Logistics Delivered
Very good service the only que ive seen is during pandemic lockdowns they use all 3 counters so they keep the fast flow..i can be out in 10 mins my dad uses the halifax and he ques for 45 to over an hour they one and maybe 2 on the counter if they have a large que and they dont pur 3rd counter on unless the que is out the door have staff not on the counter walking about hes 78 years old he needs to come to nationwide
September 2022 by Nurjahan Choudhury
The machine are my £50 and didn?t give it back. I am NOT pleased.
September 2022 by besties 78
Everytime I go to this branch it's always slow long queue worst service
August 2022 by sunil Gamage
Hello,The Management.Ms priya Monteiro of Hounslow Branch is an exceptional staff, who is very courteous attentive ,helpful, cooperative and highly professional with a smile always towards customers.I had the opportunity of getting her service at the counter many times.She is extremelyHelpful and supportive and attend to yourneeds promptly and efficiently.She will always offer alternatives if difficult to fulfil the request and that makes very comfortable.Such staff is an asset to your Bank and I wish her All the very Best to reach to her next level of promotion as soon as possible as she deserves same.Thank you.
October 2021 by Jasmine Gahunia
We were served by Annette yesterday and wow can I say what amazing customer service. The most professional and helpful individual. A massive credit to nationwide! Also to mention Ali too!
July 2021 by Lena
I have been with nationwide for over 15 years today, and I have found hounslow staff to be very rude and lazy. They have very poor customer service and always grumpy and trying to look for excuses to keep customers away. They run this bank like a street grocery store.It's patheticI have used different nationwide banks around UK, and I find Hounslow specifically to be out of order in terms of service. A bank you visit just because you don't have otherwise. It were better for one to travel out of Hounslow for better services.By the way this my first time to review a bank, because I am so disgusted by the staff of this branch.
July 2021 by Sammy David
The staff are super helpful, always explain everything simple. I visited the branch today and was helped by Zaineb, she showed me how to send money on the application which is going to save me so much time
July 2021 by Lily Meowills
rude and not helpful staff. do not listen to what the client asks and try to devote less time to help.
September 2020 by Ainsley Bastiaensz
I have been with Nationwide Buildings Society for almost 10 years. Great bank. Very friendly and courteous staff.
September 2020 by J Nanak Singh
Convenient for your banking business and good customer service.
