November 2023 by Amber O'Connor
Arrived on their premises earlier this evening because I needed Carpet cleaning Solution e t c, went inside and spoke to the guy on the desk, luckily they had the item in stock, Unfortunately they weren't Accepting Cash, I was gutted, I offered the two guys who were really Helpful Cash in hand, But his Integrity was Amazing, #100%, Genuine Honest Guys in there, apologies I didn't get the names, #Credit to the company.. Then Another Female employee chipped in and suggested I take their open bottles. Which I offered Cash again, but they let Me have them anyway. #200% Customer Service.. Excellent Customer Service from the 2 guys and 1 Female on site that helped us out, #Thanks. #HSS Heathrow, #Junction3, #RSH.. #ExcellentCustomerServices.. ?
October 2023 by Abid Ali
Very helpful staff quick service great customer service
August 2023 by Aleks Keaton
First time use this company (19/Aug/2023) no problems at all. Quite easy to book online required tools for Hire, friendly and helpful staff. Branch near Heathrow was my collection point, the staff even help me to load heavy weight power tools into my car! I was alone and couldn't do it myself. Many Thanks to this people. My personal experience with HSS company was excellent. P.S I just have read the other reviews about Heathrow Branch and I would like to add something.. Every situation is different! Of course everything is depends on HSS staff. In my case: Saturday morning 19/Aug/2023 what actually happened: I have booked some power tools from B&Q Speedy for Saturday morning, but unfortunately (for me) they let me down, and for some reason I couldn't get what I need (my advice: try to avoid B&Q Speedy hire). But the job in my garden had to be done Saturday, I have promised to my builders to bring some important power tools.. So, I had to use my Google Map on android phone to find nearest hire store. And of course I found 4 miles away from me, it was HSS Hire company near Heathrow.. I didn't book anything in advance, I just simply drove to this Branch, in other words without appointment, and what do you think!!! I did explain them what do I need, and they simply advice me to book required power tools right now online, and as soon as I will get booking confirmation, they will gives me what I need right now! They didn't ask me to leave the store, they even help me to do booking online.. 15 minutes, and I left this Branch with everything I need.. And what can I say!! They save me that day, Many, Many and Very Big Thanks to the people who worked on Saturday 19/Aug/2023 in Heathrow Branch TW4 6NF.. Good Luck guys.. ?
August 2023 by MUHAMMAD UMAR Farooq
********* Absolutely awful, time consuming and soul destroying. customer service by HSS Heathrow Airport (LHR), Hounslow********Address: Unit 1, Haslemere Industrial, Silver Jubilee Way, Middlesex TW4 6NFIf I could give a 0 star I would give. I am under great stress at the moment when the customer service agent Jay and two other staff r has spoiled my whole day.He rip off of the money customer ask extra charges to pay and not helpful at all.We need Scaffold Tower for one week Jay ask to pay £614.00 with all chargesI call HSS Slough they booked and ask to pay £385.00 with all charges I booked with and pick up from. They not telling manager name store supervisor.No one wants to want and help to customer on counter.All counter staff standing out of store smoking and wasting the time.Jay is cleaning nose while the customer the standing on counter.They are so politely useless. They keep transferring you from one ?Senior Manager? to the next.I don?t think I have come access such a sub-standard service.The worst customer service of any company I have ever used.Umar Farooq
July 2023 by Janis Jurcenko
in the customer service department they pretend not to notice customers. this is unprofessional..
June 2023 by shoots4 par
Fast and friendly service willing to give help when required. Usually fully stocked but it never hurts to check online first.
May 2023 by Agnieszka
I have booked a Kercher pressure washer for pick up from Twickenham branch. My partner went to collect it today , waited 1hr because they had system issues or untrained staff who locked himself out of the system. After waiting 1 hr it turned out that a part was missing from the washer! What a waste of time! Very unhappy customer
July 2022 by Jimmy Greaves
Worst experience with HSS I've ever come across, staff are rude and lackluster. Absolutely terrible.
July 2022 by Vicente Imaicela
Bad services on website them inform to open 24 hours but never answer phone, just use recorded audio, very worst service, I need information to return equipment but them don't support nothing, bad experience with them!!!
July 2022 by Jesus God
Free Parking. Perfect post code.
June 2022 by simon pattenden
Plenty of equipment to hire just not allowed to enter site unless product hired has been prebooked lol
June 2022 by Alex Boulting
Nice guys but v slow service and slow system. Just not very customer focussed.
April 2022 by Vaillant Boilers
Always have the stuff I need.
April 2022 by Nina Agria
I would have given 5 stars but had to wait nearly an hour to collect something that I had already booked online
April 2022 by Marian Filip
The worse services ever,specialy the lady manager,wich hold me 2 days with a broken down digger,loosing time and money.don't use it,specialy one call services too ,totaly rubbish
