March 2024 by Ant Palmer
Very scruffy and tired looking. Chairs need replacing and my table was dirty when I arrived. No one clearing up.
February 2024 by Benjamin Paulley
Gitesh....how can I thank you for making me the best coffee of my Life!!! Such an unexpected delight to sit in your coffee shop sip on your coffee from heaven and pass the time between 4am and 5am listening to the chilled vibes of the lounge music playing so sweet and gentle in my ears... well done man ...keep up the good work and keep smiling brother.
February 2024 by Yanko
Open early in Heathrow that's good, unfortunately, they change the coffee quality or Perhaps must to do a Machine deep cleaning.And I know it was earlier but please improve the customer service.
January 2024 by Karen Julieth Arenas
Asked to have it in and was given a plastic cup. This store does not seem to have mugs on store. Where is their commitment towards the environment???
January 2024 by Gemma Fenwick
I am sat here now and just had a mouse run past me. No idea how it would get into the airport but not nice to think where it might have been running around.
January 2024 by Eli Harris-Trent
Phenomenal Caffe Nero. Good quality, good service, the full monte. At 4:40am, it felt like an oasis in the desert, i.e,Heathrow Terminal 5.
January 2024 by User 101
Awful. The staff don?t speak a word of English, ALWAYS get my order wrong and the coffee is always cold. They cannot understand English and I struggle to get a correct order from the staff working there. They are very blunt and direct no please or thank you they refuse to take any loyalty stamp with Caffè Nero, if you use any promotional coffee voucher, this is not correct and every other Caffè Nero I have been to across the UK will accept a loyalty stamp. They are stubborn and are doing this to be spiteful. I would not recommend this Caffè Nero. The worst Caffè Nero I have been to by far.
January 2024 by Hannah Wild
This is a wonderful cafe. They have the most amazing range of cakes! The prices are higher than the high street but that's what you expect! The cakes were delicious, I had the tiramasue which was amazing! The seating area overlooks the runway, so you can sit there and watch the planes landing.
December 2023 by J J
Filthiest coffee shop I?ve ever seen with super rude barista. Go to Costa
December 2023 by C S P
Expensive but drinkable . Over £5 for a latte
December 2023 by Sheila halai
This is a nero cart, the actual shop doesNot exist
November 2023 by Gio Robinson
ManizaMargaHas served me a few timesShe is always polite helpful and
October 2023 by Ruth Marshall
Cafe Nero at Heathrow Terminal 5 is an ideal place for a cup of coffee with an amazing view of the runway seeing planes land.I love the Hot Chocolate Milano with Cream and the Belgium chocolate fudge cake...The staff are very polite and helpful.The only improvement needed is that the tables are generally not cleared up quickly enough.
October 2023 by Alfie G
Thank you Hanna you deserve a pay rise great i.p. skills cheers ps good
October 2023 by H. Brisebois
A nice variety of sandwiches, coffees, pastries and more as well as good service and a pleasant environment.
