March 2024 by Pawe? Rogowski
I have no doubts that I will visit this place again.
March 2024 by nn nhna
Enjoyed this coffee quite a bit. Interesting flavor and taste.Caffè Nero is a coffeehouse company headquartered in London, England. Established in 1997 by Gerry Ford, Caffè Nero runs more than 1,000 coffee houses in eleven countries: the UK, Ireland, Sweden, Poland, Cyprus, Croatia, Turkey, the UAE, Oman and the United States. In 2009, Caffè Nero bought and opened its own coffee roastery in Battersea, south London, which supplies the coffee to all its coffee houses worldwide.In January 2022, Caffè Nero completed a £330m refinancing to give it a platform for future growth and development as well as the ability to resume its new store-opening programme as the business continued its recovery from the effects of the pandemic.In August 2022, Caffè Nero was awarded a Princess Royal Award For Outstanding Workplace Training in recognition of the impact of its workplace leader development courses.In May 2023 it was announced that Caffè Nero would run the Nero Book Awards, annual awards in four categories for books published in Britain or Ireland.
March 2024 by Ravinder Polineni
It has been good until a couple of months. Maybe because of staff change, doors are left open in winter making the coffee place and too loud music. This place has lost its magic. Inspite of the repeat requests to turn the down the manager just doesn't listen and keeps the doors open wide. It's longer the place it used to be. Maybe time to move to different place
February 2024 by James Findlay
The toilet was such a disgusting mess.Excrement on the wall & a puddle of urine on the floor.Told staff and they said ?yeah, that?s because it?s used a lot?.That is the level of customer service I have come to expect in the UK now, thanks for your money, now leave.
February 2024 by Umesh Patel
The service is okay, the atmosphere is a bit sombre compared to other branches.
February 2024 by Googler
I couldn?t get a cappuccino with draw on it. They said they make image on latte and flat white only. There is no cheese cake neither. The coffee tastes like the coffee you can manually make at home, so if you are destitute, drink your coffee at home.
February 2024 by Michael Ranger
Disappointing. This branch regularly use paper cups for drink in service. Coffee tastes better in a proper cup. Atmosphere feels very tired and toilet can be hit or miss at
January 2024 by Arup Neogy
One of the best coffee around hounslow. Great environment and vibe. Staffs supercool and friendly. They are really helpful and have seen them helping senior citizens many times. Really great place to grab a coffee and enjoy with friends and family.
December 2023 by Dhiren Kanojia
Great selection of cakes. Good range of coffee and very polite staff ??
December 2023 by Rhiannon R.
Delicious coffee! So many different kinds to choose from . The sandwiches are very fresh and good. Fast service , gets busy .
December 2023 by Daniel C
Great service and friendly staff. Quite a nice
December 2023 by rishi singh
staff are rude here, I wanted to go to toilets and they denied saying its closed in a very rude manner although shop was openI asked for an extra cup and again this guys were like ? no you cannot have extra paper cup?
December 2023 by Nithiya Gunasekaran
Went to buy a hot chocolate using three voucher and pay using Caffè nero app. When I was trying to pay using the Caffè nero app and it didn't go through. The staff kept saying either its cash or card only. I said that I always pay through app. He kept saying its cash or card. He was utterly rude and disrespectful. Didn't even bother to treat a customer properly. Shame on Caffè nero to treat their customers like this.Using three vouchers doesn't mean I am not paying for my drink. All customers must be treated equally. I have been to this specific shop and paid using the same app while using three voucher before. This was the first time someone told me and treated me this
December 2023 by Tripti Singh
Very bad service, unfriendly staff, they don?t let the customers use the washrooms and when I asked for an empty cup for the kid to cool down her drink they rudly refused. 1 star for cafe nerro,s hot chocolates which I usually buy.
November 2023 by Vanessa D.
Bad customer serviceBad management The manager Chris was very rude saying my daughter couldn't eat her food that she bought in the food court, inside cafe Nero while I was eating in there. He explained his reasoning saying that if anyone were to get sick in his location (my daughter due to her outside food), Border Health would give them consequences but this place wasn't the cleanest anyways. When I asked him if he was telling us that we had to eat separately and for me to leave her by herself he said "you can both leave". I am not saying that he's right or wrong in this but he just doesn't know how to treat a customer kindly.