February 2024 by Anna Baraniuk
I bought a futon and a bookshelf in this store. The lady at the front desk was wonderful! She was kind and helpful, she answered all of my questions and confirmed with the delivery man if the furniture will fit in the doorway.The delivery was fast and straightforward.I am satisfied with the purchase and the survice.
February 2024 by Sheldon Lobo
For the first time I purchased 4 items from this store but the delivery guy left the items on the road and went and started saying for. £ 10 I will not take the things on the first floor n ran away and left me helpless . Very disappoint on this two delivery guys .
February 2023 by Odeta Spaho
The place has a lot of good things but the people who work there are not very polite and look like they are walking on a cloud.Three sales assistant and they didn?t knew the price of a bedside table.
February 2023 by Mr. G.
Furniture collection team were unfriendly. BHF have lost my support for good!I arranged a collection, including specifically noting a large tall sideboard cabinet to be collected.The furniture collection guys arrived, said "too big", wrote on the paperwork "long 3M", instructed me to sign it and walked off.They did not even measure the item, which was 180cm long, 185cm tall, and could be split into top and bottom halves for ease of transport!I sincerely hope other furniture donors are treated better than this!
November 2022 by mic mell (Mell)
It's a nice place with a good quality of things if u want to buy for a less price .There are variety of things some are used ones n some are new. There are beds , sofa ,dinning table , drawer chest , small drawers in furniture , in electronics there are washing machine , dryers , treadmill , TV ,etc , soft toys , carpets fully new ones, n more .It's opens at 10 am.For parking there is treat centre car parkBut we got another pay n display parking close to the shop which was of 5 min walk to the shop.I brought one dinning table for ?29 , a drawer chest?29 ,and another drawer table for ?99.All in good condition .They do home dilivery for your staff if u want .But charges are applied by ur postcode .For SL1 they charge ?40.
November 2022 by BERLINER UND SEHR STOLZ
Perfect company to work for. All managers-Ujjal, Paulina and Sharmila are amazingly/divinely perfect to the very highest degree! All the other members of staff are impeccably flawless/immaculate to the very highest degree! Extremely knowledgeable, efficient, effective, etc!
October 2022 by PROUDLY CANADIAN
Perfect company to work for. All managers-Ujjal, Paulina and Sharmila are amazingly/divinely perfect to the very highest degree! All the other members of staff are impeccably flawless/immaculate to the very highest degree! Extremely knowledgeable, efficient, effective, etc!
October 2022 by Tiago Branquinho
The prices seemed a bit to much, maybe there's a reason for it. Other than this it's very diverse in what they have to offer and well kept. The staff could smile a little and ask if they can help in anything.
August 2022 by lewis Reed
I went into the store to buy several goods. I am always dropping off donations. But today the Asian manager 50s was so rude to me. He asked as I brought a small tea set what rubbish have i collected this time. He also told me to if I had enough money to buy something as well.I won't be making any further do actions to this shop. I will from now be gifting princess alsace 10 doors up the road.
January 2022 by JAYAN R
Very good store with loads of stuff stacked up neatly and well organised. Almost new stuffs arrive everyday at 2 PM. Not only used stuff they do also sell some brand new furnitures at affordable price. Staff here are very friendly and helpful.Also delivery of items from this shop can be arranged from here, starting from £20 based on your location.
December 2021 by geoff bye
Booked a collection online. No call/email to confirm collection, as per the email.Called the store, firstly left a message. No reply to message.Secondly, called over 24hrs later spoke to store. Still waiting for call back. Despite lady saying the dould in a few minutes.Have donated to Hounslow Store before without problem. This experience lets BHF down. Especially as any money they receive, after cost deductions, are vital.
August 2021 by Alisha
Bought some furniture and it was slightly damaged but easily fixed and the store said they would do it before we collected. Came to collect and it was not fixed plus had to wait for almost an hour for the guys to give to us and put it in the car!!! Terrible customer service and no apologie for wasting our time.
July 2021 by Viki Kumar
People working in this store have no communication with the drivers plus when you call them they say they will get back to you but they never call back and when I tried to call them at 17:10 it say the store it closed when on the Google it show it closes at 18:00 they aint professional and they need to value the customer time cause we pay you guys to deliver its aint free in which you guys can do whatever you
July 2021 by nurudin halani
I wanted to donate tv stand and after calling them went to deliver it. There was no waiting space for car, no support and no one was answering phone
July 2021 by Yeona Barreto
Very bad service, I have to go two times to clear the confusion they created with payments, and then to get the refund for the items I paid for, as product was completely damaged, still some furniture which I bought is a headache after reaching home are broken, can't open or closed,, it's really annoying.....
