October 2023 by Rachel Erodotou
Rubbish service. Two guys turned up to collect that couldn?t speak a word of English. Georgi was one of the drivers at your Hounslow store. Refused to take the furniture. There was nothing wrong with the furniture. I ask why they aren?t taking it and they just grumbled and wanted me to sign. When I refused to sign as I said your not collecting another they walked out. When phoning you guys back it turns out your driver has forged a signature.
August 2023 by Ellen Fedele
Our double bed base broke a mere 4 months after buying it brand new out of the box. It took us ages to assemble it and now we have nowhere to sleep as my partner's side broke this morning. He told me there is no guarantee on it. Pathetic.My experience in the shop with the staff was good but the other customers were rude, offensive and aggressive. I did not like the experience on that side. Really BHF, you could to better!!
February 2023 by ItsLeoPayne
Amazing charity shop. Great staff who are very helpful. They have good stuff there on most days. I would highly recommend them.
February 2023 by Leo Payne
Amazing charity shop. Great staff who are very helpful. They have good stuff there on most days. I would highly recommend them.
November 2022 by B L
I was in there today, and these two racist white women working there, kept watching me, as if I was about to shoplift the place. I only came to see what books they had on sale. I did not buy anything because of these two women. Avoid this place.
October 2022 by Byron Lovelace
I was in there today, and these two racist white women working there, kept watching me, as if I was about to shoplift the place. I only came to see what books they had on sale. I did not buy anything because of these two women. Avoid this place.
June 2022 by Calypso Thrud
What is wrong with you people! Complaining about the staff??? Most of them are VOLUNTEERS! without them you couldn't eventually even get inside the shop! And taking pictures of them and post on Google?? How sad are you? And Complaing about the quality of the products? They are dirty??? Is second hand darling what do you expect??? Don't go to a charity shop if you're expecting 5starts service!!!!!!!! I have completely lost hope in the humanity. You're just good on complaint.I apologise to British Heart Foundation on the behalf of these people.
October 2021 by Sam Smart
The two women in there were not particularly welcoming, they just look at you and then the younger one just stands behind the till staring at you while you're in the shop. Wouldn't go out of my way to visit this one again.This is the second time I've visited this shop - staff seemed to be mainly students, who didn't know how to use the till and were standing around having a chat with one of their friends. The last time I went in , the girl behind the till just stared at me the whole time I was in the shop, she clearly had nothing else to do. Also, the older lady starts serving a pushy customer before I have had chance to put my things in my bag and step away from the till, shabby standards, not to mention the fact that their prices are quite high for a charity shop.
September 2021 by Dave Turner
Ask them to pick up furniture from my mums today two guys couldn't be bothered to take some of it, very good furniture, they took some but was suppose to take all of it, very rude guys kept speaking in there own lingo very rude and they just drove off without a word. Never going to use them again.
September 2020 by Alicja Miko?ajczak
This is the best foundation shop in Hounslow High Street! You can buy high brands there but they are sold out quickly. Really good stuff. Don't steal as these poor ladies are scared so much. It is so cheap so if you don't want to buy don't come in!
September 2019 by Hannah Wyatt-Livesley
I bought a handbag here and it was dirty. I tried to clean it .like it said inside the handbag but this did not work.
July 2017 by gregory desouza
Nice little charity shop. Great for books
