October 2023 by David Austin
Stopped for fuel. Drew 13 75 ltr unleaded from pump 10. Paid. Car did not register the additional fuel. Returned to garage to speak with the BP staff who stated the fuel had been delivered as it said so on the receipt. Had to stop at another garage as car was almost out of fuel as NO fuel was pumped from the Heston garage. Do not use. Spoke to the BP garage by phone, duty manager who stated as far as she was concerned the fuel was delivered. I intend to report this as fraud if not resolved by the BP central team.
October 2023 by Alexandr Kosenko
The awning was cut
July 2023 by Stelian Cartacuzencu
If you are neer to London West and you forget to put petrol or diesel ? this is ideal spot. You can enjoy the coffee ? from Costa and you can eat the best pizza ? and ? pie from ? Greggs. Is very nice place to relax before a long drive time or a long journey ?. The ? price are the best from the area. If you use card from BP you can win points and you can enjoy coffee and something good for ? free. I will told one secret. They have the best coffee ? from London. Thanks for your hospitality and for your help and support. You have nearly to location a spot we're you can relax and enjoy some food. King Burger ?? is the and you have a small Cazino. Enjoy on of the best service location from London.
July 2023 by Ram Pal
clean peterol and friendly staff .
April 2023 by adam mctasney
It's 24 hours. The man that works nights is ace.. so polite. Helpful and has greggs available at midnight with pastys just coming out of the oven ?
March 2023 by stuka Rwooop
Car wash scam
February 2023 by Flyer51203461284
Excellent staff excellent service from manger to hous keeping every body polite and friendly. Gurmeet and Gurjit they are the manager at the hotel, Debbie she's the hous keeping at hotel she's excellent and friendly well done everyone at Travelodge at Heathrow Heston M4 Westbound.
February 2023 by Nicola_W_0108
Stayed here for a night prior to a flight from Heathrow. The only positive is this Travelodge being a few minutes drive from the airport. Everything else was sub par. Nobody to greet us on arrival - the reception worker was stood outside presumably on a break, but when you can see two sets of guests waiting to check-in, you should see to them and take the break afterwards. He didn?t apologise for this lack of service so right from the off, you get the impression your custom isn?t valued. The negatives continued - location seemed a bit dodgy, noisy with kids running around on the floor above, very poor cleanliness standards, door wouldn?t double lock so room didn?t feel secure, very old-fashioned system of unlocking doors with a key rather than key card, ?do not disturb? hangers weren?t clean, bed was uncomfortable so didn?t sleep well the night before our flight, TV remote was filthy, cups dirty with old tea/coffee stains, carpets/bathroom floor looked decades old and grimy, shower/bath had clearly not been cleaned due to excessive amounts of soap scum, hand towel had two brown stains and a sizeable rip, toilet seat came off, no WiFi included, dead moth in light fitting. The alleged ?security door? leading out of/into the Reception area was not secured at any point during our stay - there was a green exit button however this was clearly not operational as we were able to get through these doors 4 times without needing to activate anything. This raises big security concerns as it meant any random person could have got into the corridor of rooms, which is not acceptable. If anything else in the area would have been affordable at such short notice, we would have stayed elsewhere. When we checked out, there were two staff on reception who literally ignored us and made no attempts to say goodbye or ask how our stay was. Obviously this is a budget hotel so you don?t expect luxury, but basic cleanliness, comfort, friendliness from staff and security should go without saying and this hotel had none of these. I have submitted a complaint to this Travelodge and requested a refund for the many reasons listed above.
February 2023 by robertarmstrongl2022
I routinely utilize this hotel when on business nearby Heathrow. Always an easy check-in...great staffers typically on the reception! Rooms I've occupied myself have been clean and fresh...I must say that the cleaners individually and as taskforce go above and beyond, highly praise worthy with such a tough gig! Nothing seems too much trouble. The hotel I find is an excellent option for a hassle free stay in the Heathrow area.
February 2023 by officeryasar
Disgusting, everywhere was filthy. Someone wiped their ass with a towel and was left on the bed. There was mould everywhere. I woke up and saw 3 bed bugs crawling on the bed. Its disgusting how can this place even still be in business is beyond me!!!
February 2023 by julie20232023
Paint flacking from ceiling. Bathroom dirty. Walls dirty. Booked breakfast to go and didn?t receive these every day of our stay as they were out of stock. Reception advised a refund would be applied- still waiting for this
February 2023 by Kim P
This Travelodge is very close to terminal 3 Heathrow which is why we stayed here but we won't to that ever again. It was dirty and run down. There is no lift and no help is offered to carry heavy luggage upstairs. The room keys were falling apart. The rooms smelt dirty. The look was overall lack of maintenance and care. The bed was so uncomfortable that I hardly slept and when I did I woke to an extremely painful back - not helpful to start 12 hours of travelling that way. I know Travelodge is basic and cheap but this one was so far below the normal standard of travelodges that I felt I had to leave reviews for people to see.
February 2023 by foodholic2
I have always been to travel lodge many a times but this time was disappointing. The room smelled musty, no shower gel in the toilet, no tissue paper in the room, milk pods were empty and unprofessional receptionist. He said the room is on the first floor when the room was on the ground floor.
February 2023 by tanyaldyer
The staff are fantastic very professional polite and helpful every thing else is standard Decent room and bathroom A little noisy at times and someone threw a bag of rubbish outside of my room door Ok for a one night stay
February 2023 by timpenny2023
On our arrival we were met by Gurmeet at reception, a very cheerful person. He assisted our party by arranging our taxi that you taking a short walk gives more options and saves us money. Hope future visitors are lucky enough for him to be on duty when they stay.
