January 2024 by Zak Shakur
Very impatient lady working their getting annoyed that the machine didn't work taken it out on me. I paid for the service its not free will never go back their again worst service provided and they ain't cheap expect better service at that price.
October 2023 by Kalcho Georgiev
Great staff
September 2023 by Sparkles Carpet Cleaning Services
Shocking time keeping.Appointment 4pm,Still waiting at 4.25.Bored bored bored bored ?1 year on, and still waiting. This year 45 mins waiting. Useless. Since Vision express took over from Tesco, service is awful.
September 2023 by leigh whitby
staff are always so helpful friendly and nice
August 2023 by Phil Beardsell
Great helpful staff good experience ?
August 2023 by Tony Maydell
Great reliable helpful staff
July 2023 by Anant Pitrora
A store that really went above and beyond in my opinion. As a family we have been a customer at vision express for many years and always admire the care and support we recieve.On this occasion I would to personally mention and thank Michael the branch manager. I had a recent cataract surgery in 1 eye, unfortunately I responded to the medication and my eye pressures spiked giving me blurred vision, and headaches, tenderness around the eye(thought I mention in case someone experiences the same symptoms).I called moorfields eye hospital and they advised my if I could locally get my eye pressures checked. After calling another locally vision express branch along with another opticians both said I needed a appointment. My last call was to vision express roneo, spoke to Michael and I explained my concerns, he told me so come in and he'd gladly check my eye pressures. On arrival I waited no more than 5 minutes, he personally took a reading and gave me a printout and as expected my pressures had spiked to 35 on 4 attempts (pressures should be around 10-21) By the time I got to Moorfields eye hospital they has risen to 55. Instantly I was given IV antibiotics to avoid nerve damage.I apologise for this long winded review but I thought I'd share my personal experience and if it wasn't for Micheal checking my eye pressures on that day both myself and Moorfields doctor I saw agree things may have been different in terms of treatment needed.This kind of customer service should be definitely recognised and praised in my opinionThank you again Michael
July 2023 by John Lewis
Excellent experience at Vision Express, Michael was very welcoming and helpful in finding glasses for me and the rest of the team were efficient and polite.
June 2023 by Rashesh Patel
First Impression: The Shop was neat and tidy up with no clutter. Each and every item on sale was labelled.Customer Service: Great Customer Service, and most importantly no hard selling. The Front office colleague greeted with smile and eye contact, take over the details, and carried out first step of eye checking. I was then looked after by the Optician, who was very kind and explaining the entire process of eye check-up.Last Impression: The front office Staff was busy in first step of eye checking, so the Optician offer the help and took the payment, hand the receipt and my eye health check up paper in my hand. The Optician and other Staff then said Good Bye with warm smile.
June 2023 by Gill Wilson
Very kind and helpful staff. I was given a thorough eye investigation
May 2023 by Viviana Alexandru
Nice staff and care for the patients! Very happy to see that they were doing their best to help me, they are very nice and professional. They have the patience to check as many eyeglass frames as possible and I really appreciated it
April 2023 by Patricia EELS
Staff were very helpful and pleasant. Eye test was very thorough.
January 2023 by Gary Tyler
Went in for an eye test because one of my eyes had a prob ? on being seen by specialist he confirmed that I needed to see someone else & referred me on nhs ? that was on Tue .. appt came thru coz of a cancellation for the Fri & having an op one month later, many thanks to the staff at Vision Express Tesco Romeo, would recommend.
January 2023 by Inderjit Kainda
Poor customer experience. Unhelpful front desk staff lacked empathy and cancelled my appointment for being late by 5 minutes.
November 2022 by Reece Williams
Such a great place. Michael is the most helpful and very friendly. Would recommend this shop.
