December 2023 by p r
i went into the branch to pay some money into my barclays account but there was a queue at the machines so instead i went to the cashier who was doing nothing but was told that i needed to use the machine. i told her that there was a queue so id like her to deal with me as she didnt have any one with her but she wouldnt have it saying that i needed to use the machine. I will not be using the branch again and instead have opened an account with another bank.in reply to your response to me....as i didnt give a time or a date of my visit i really dont know how you can say that the cashier was busy and had someone waiting on the sofa for her. there was NOBODY waiting on the sofa and she certainly was not busy or i wouldnt have bothered her. its no wonder your reviews are so poor
August 2023 by michael leone
One of the worst banks I have ever visited. The staff don't want work! And the manger can't even manage the queue for the machines never mind the bank. Going by the rest of the reviews should of being sacked months ago.
August 2023 by Pat Reeves
9.30 to 15.00!! We are going back to the dark ages with regards to Bank opening times. They do not need to cash up now...hardly any cash in circulation!! Why is it that you can withdraw up to £1200.00 on an ATM inside the Branch, but only up to £300.00 on the ATM outside? There seems to be half a dozen staff standing around barking orders, but no staff on the tills...why?
July 2023 by Muhammad Abid
Very low staff and just waste of time for many issues.
June 2023 by Anthony Brooker
Rude stuff, including manager every time ive visited in the last year. They do not want to serve you at a counter. You are stopped on entering and asked what you want in front of the other customers.They insist you use machines or online services. Ive been a Platinum customer for over 40 years, payed in salaries, 2 morgages, life & building insurance, Barclycard. Closing account now.
April 2023 by Nusrat Home
The staff at the door, a woman that was supposed to help, was very rude and acted very arrogantly towards me and didn't really want to help me at all. I was very shocked as I have never seen such rudeness from Barclays. They really need to retrain their staff in dealing with people in a positive way.
February 2023 by Deborah Thackwray
Went into thd branch today and they seemed very short staffed but it did not stop Emma giving me her full attention and went out of her way to make sure I got it dealt with quickly. She was amazing at helping me sort out my problem after my nearly being a victim of a scammer. She was thorough and very helpful. I left there with my problem sorted. I know you were short staffed but you showed that you care about your job and your customers. Thank you
January 2023 by Vivia
Poor service
December 2022 by Kerimanhilmi Hilmiw
Absolutely shocking bank went in there yesterday to draw cash out was told no cashier in today. Been on phone half hour now trying to find out if they have cashiers available today and still no answer! ?
December 2022 by Jackie Challis
Always very helpful when I go there as I need help and a place to sit down. Very helpful staff and always very helpful
July 2022 by colin akhurst
Very Very Poor Service, No Interest In Yourpoints of views
January 2022 by Arfah Syeeda
I suffered racial abuse while going here, don't go here if you are one of the minorities unless you want to be embarrassed and belittled by the horrible staff, never been so insulted in my life . I am amazed that barclays actually allows these kind of people to work for them.
December 2021 by PBT Plastering
Rude middle aged lady's working in this branch .All deserve to be sacked
September 2021 by Sak
Very rude and disrespectful front door staff, trying to ask a question but she just gave me a white eye and walked away, avoid this branch!
September 2021 by Born_To_Be_ Wild
Been calling the Hornchurch Branch since 12:15 this afternoon. 16 calls later (time now 15:34) and still no response. So much for opening my Business Account. They are incompetent and a serious waste of time. But I bet if I owed them money, you would see how fast they would be ringing off my phone. Think I might also change my current account. can't bank with a bank that doesn't answer to their clients. Disgraceful and very unprofessional. 27/10/2020. They don't even deserve 1 star...they deserve a bag full of ****.
