August 2025 by FlxralRxses
Online stock always diffrent to store stock
July 2025 by Kathleen O'shea
Mike, the security guard, was most helpful, courteous, pleasant and kind in helping me with my trolley this morning. He is a credit to the B&Q company. I will definitely recommend them and continue to shop there as they employ such high level staff.
July 2025 by Anony Mously
rude staff hang up on calls after being caught out lying
July 2025 by Shannon Tagg
Went to b&m to pick up some plants and gardening tools and the guy serving us, Laurence was extremely rude. Held his hand up to silently tell us to stop talking and took ages getting a half price item reduced. Overall terrible customer service
June 2025 by Aashi Parikh
Alfie was incredibly helpful from start to finish. I was confused about which light and dimmable bulb to get, but he guided me through it and even helped with everything else I needed until checkout. Great service.
May 2025 by S Hafeez
Went to view at the tile section. Not alot of selection available. More available online but it's a hassle to order samples. Maybe if they had more of their online selection with in store samples it would make renovating my bathroom less arduous..waiting for samples to arrive in the post delays things significantly. But I think this is the case with most of the hardware shops - online has a wider selection.
May 2025 by Rod Walker
Roneo corner Romford ?Keith the Team leader Management was so helpful pleasant understanding . Credit to the store very professional 5 star
May 2025 by Sue Benjamins
Very helpful staff and good selection. Wallpapers and curtains can be very good if you look carefully too
May 2025 by Andrew Self
A large DIY store with a decent garden centre. I cam usually find what I'm looking for although today I couldn't as I wanted a chain for a bathroom sink plug but they didn't have any.
May 2025 by Ella May
Had the best experience at B&Q Romford all down to Lee & Ben. I have been to B&Q Ilford & NOTHING compares to the service I got at Romford, Ilford will definitely not see me after. We was waiting for someone to help us for a good 20 mins having asked someone and pressed the button, Lee (who wasn?t even working in the section) noticed & came to help us promptly, honestly he couldn?t have done more, he has great banta, great advice and helped us at each stage as well as helping load the car. After Lee helped us immensely, Ben also made sure the rest of our experience stayed at the 10 it was, both were super and look forward to coming back! Thanks guys.
May 2025 by nurun naher
Their customer service is so horrible and they don?t wanna help people and I will suggest everyone to avoid the store if you can
May 2025 by Mahbubur Islam
Worst B&Q ever. Worst service. A lots of stuff but no moving around but they don?t have proper knowledge to provide service.
May 2025 by ajaira007
majority persons does not how to work . service quality is verry poor .
April 2025 by Roundabout Reviews
3 Stars - Helpful Staff but Hard to Navigate and Overpriced
I recently visited B&Q for some home improvement supplies and left with mixed feelings. On the plus side, a few of the staff members were genuinely helpful and went out of their way to assist me in finding specific items. Their advice was useful, and it?s clear that some employees are knowledgeable and care about customer service.
However, the layout of the store left a lot to be desired. It felt more like a maze than a retail space, and I spent far too long wandering around trying to find what I needed. Signage wasn?t clear or consistent, and even with a map on the app, it was frustratingly difficult to navigate. A more intuitive layout or better in-store directions would make a big difference.
Pricing was another downside. While B&Q has a decent range of products, many of them seemed overpriced compared to other stores and online options. For a chain of this size, I expected more competitive pricing. It?s especially disappointing when you?re doing a big project and every pound counts.
Overall, B&Q gets the job done if you need something urgently and don?t mind paying a bit more. The helpfulness of some staff was definitely a redeeming factor, but the store layout and pricing made the experience more stressful and expensive than it needed to be. It?s not my first choice, but I?d consider going back in a pinch?especially if I know exactly what I need beforehand.
March 2025 by Liad Alam
It was always good
