August 2025 by Xdlol Watch
Poor customer service
August 2025 by Naghsh
Yesterday at 8 a.m., my husband went there to shop and a lady saleswoman treated him very badly, and when he saw that my husband did not speak English well, she ignored my husband and did not sell him anything, and this behavior is very rude
August 2025 by Roderick Ryan
Attend by young girl
Nut and bolts screws and knowledge
Mans dream sweetshop stop
July 2025 by Graeme Knipe
Toolstation staff at islington need new people in, these people are rude and unhelpful, went in store and was very unwelcoming and felt uncomfortable, would never go here again.
April 2025 by Danmoof Bike
It's so easy, order online and within a few minutes your order is ready to pick up as long as they hold stock plus Excellent service.
April 2025 by HOUMAN YOUSEFI
For everything that is worth something, you have to pay a price. Unfortunately, there was nothing worth paying for at this tool station. When I chose more than 5 tools, they didn't have any. My dissatisfaction increased when I was confronted with the insults of the seller, and I was questioned. .? Your most unhappy customers are your greatest source of learning.? ?The customer's perception is your reality.?
It was clear that they had deliberately not reported the parts and equipment to be loaded with new goods after the warehouse was emptied, because they were dissatisfied with their jobs. For this reason, the inventory had been reduced to zero,
Or they intentionally zeroed out the inventory so they wouldn't sell to me because I complained. To provoke me and humiliate me and make me angry. They work very slowly, there was a lady there who seemed to be working for free for God's sake. Her face made the customers uncomfortable.
I showed the tools and the oil to the sales lady, explained what I needed them for, and she confirmed that it was correct.
But when I returned after a long train journey, I realized that the saleswoman had given me car antifreeze instead of regulator oil.
Zero inventory in warehouse.
Zero employee behaviour.
Customer-centricity and information about sub-zero equipment.
This is the fourth time this has happened at this location. And the employees at this tool station are generally very unhappy with their jobs, because exactly two weeks ago when I went there with a worker to buy a DeWalt kit, the employee told me that most DeWalt parts and clothing were out of stock.
Is the place of tools in a world where there are always no tools and the inventory is zero, banned? Or are employees dissatisfied with their jobs, or is the inadequacy of managers in the statistics and figures of goods a matter of surprise and disgust?
January 2025 by Hass
Ive used toolstation for many years now in islington the staff always go above and beyond to help me and other customers from what I?ve seen highly recommend this store, always a pleasure and happy staff
December 2024 by Patent247
Went to buy plumbing accessories from this branch. As a regular toolstation customer I can say that I received excellent customer service and my experience was overall 5 stars. Delia was really good at helping me find the stuff I needed! Thankyou!
November 2024 by Peter Liu
There is a very clever and smart manager there. She is very helpful. Good advice on purchases. I don't know her name but she is from Poland. There is good amount of parking at this one Toolstation. Thank you.
August 2024 by Better Gas
Beautiful kitchen tap upgrade completed by our team! Thank you tool-station for the quick customer service! Highly recommended!
August 2024 by L Joseph
Recently attended this branch and received excellent service from the gentleman on the counter with dark hair. He was diligent in his customer service, patiently suggesting alternatives for out of stock items and lastly helped advise which purchases would be best suited.
An excellent experience hence this review.
July 2024 by Microworkshops 3D Printing Service
Great crew and great store :) I thought there were missing accessories in the saw track I bought, the manager figured out it was already screwed into the product which I just couldnt see. It felt she acknowledged it was a easy mistake which I greatly appreciate. I've shopped at the islington store several times now and every time, every employee there has been welcoming and respectful. Top quality!
June 2024 by Shariful Chowdhury
Great service every time
June 2024 by Maria Mari
Nice staff .friendly and helpful AMira
June 2024 by Tom Elgar
Brilliant service.always happy to shop here
