April 2023 by Google user
Had a good experience at the forecourts - there were disposable gloves and towels for a clean trouble-free fuel top up. However that good day's feeling stopped right at till. I had just earned a £1 discount from visiting Shell on my 10th time (actually I've been using Shell *exclusively* for decades so it's much more than just 10 times!). After I paid for my fuel the staff looked at me suspiciously and asked me to load the Shell app on my phone and then asked me to close the app. Then he asked me to reload the app to make sure he sees that I have 9 more visits to go. I was beyond shocked! Obviously he was making sure I wouldn't reuse the discount again at his station or another again by me rescanning the same barcode. Does he REALLY believe Shell's loyalty system works that primitively by the discount just being stored on the screen's barcode?! I hope not! I myself work in the IT/payment systems industry and am very confident it doesn't work that way! Never had anyone or any company told me what I must do on my OWN phone! It is the company's apps/backend systems' responsibility to keep track of customer rewards and redemptions and to prevent fraudulent transactions!
April 2023 by Kwok Hoi Man
Had a good experience at the forecourts - there were disposable gloves and towels for a clean trouble-free fuel top up. However that good day's feeling stopped right at till. I had just earned a £1 discount from visiting Shell on my 10th time (actually I've been using Shell *exclusively* for decades so it's much more than just 10 times!). After I paid for my fuel the staff looked at me suspiciously and asked me to load the Shell app on my phone and then asked me to close the app. Then he asked me to reload the app to make sure he sees that I have 9 more visits to go. I was beyond shocked! Obviously he was making sure I wouldn't reuse the discount again at his station or another again by me rescanning the same barcode. Does he REALLY believe Shell's loyalty system works that primitively by the discount just being stored on the screen's barcode?! I hope not! I myself work in the IT/payment systems industry and am very confident it doesn't work that way! Never had anyone or any company told me what I must do on my OWN phone! It is the company's apps/backend systems' responsibility to keep track of customer rewards and redemptions and to prevent fraudulent transactions!
April 2023 by saven taman
I just went today at 12pm and a young boy was being very rude to me and ignored me when I tried to pay. I was waiting for over 2 minutes as he was watching his phone, he took a look at me then went back to his phone. 12 April
March 2023 by Isabella
Really helpful & courteous. Will definitely use this petrol stn again
December 2022 by varsha alexandra
Awful experience. Went to pay and asked if there was an issue with all the unleaded and the cashier replied to me :" you are not going to go very far with £20 you are going to drive around to find more petrol and waste it" who's business is how much money do I put on? Was he paying for my petrol? How dare him and how rude of him to even make such comments.
December 2022 by ?????? ???????? Moroccans in Britain
Another shell toilet out of order as usual. You pay for everything when it comes to toilet never available. Very appalling fr shell
December 2022 by Kamal Al
Poor customer service
December 2022 by Houssni Zouhair
Another shell toilet out of order as usual. You pay for everything when it comes to toilet never available. Very appalling fr shell
October 2022 by nnierka99
Big shell petrol station in Camden area
July 2022 by Chris Ward
It was closed when I went to get some supplies from the shop, the cleaner inside could only say "closed" even tho I was simply asking (several times) what time it opened... No times were on display anywhere on the glass walls... Not impressed!
May 2022 by Bearous 7
No one at the window to serve never use to be like this
February 2022 by Mario Stanchev
The toilet is out of order. When I?ve asked the staff, I?ve been told that it?s blocked and hopefully someone will come within a week to fix it. Minding that this is in a middle of Metropolitan London, there are hundreds of drainage companies who will come within an hour to fix it. It looks more like poor maintenance management. Very disappointing facility.
October 2021 by shahinaz awarda
Aboslitely rubbish customer service ,helpless and lazy .The never ever answered their phone .Very rude .Very expensiveI wouldn't advice anyone to go there .
September 2021 by Timothy Rose
Staff were very friendly shop was clean and no que inside or out but only grumble is the price everything was a little overpriced but all in all generally ok
September 2021 by Roberta Adamson
Lovely helpful staff. I'm disabled and used the fuelService app to request help with fueling and checking tyre pressures. Genuinely helpful. Thanks
