“Purchased a Nintendo Switch game that worked intermittently, seems the cartridge was quite worn and couldn't be read. I had already thrown the receipt, but provided them with my online proof of purchase, and they honoured the warranty, giving me a refund. Friendly and apologetic staff who genuinely wanted to help. Thank you very much! Will be purchasing used games in future with peace of mind of the warranty.”
“I visited this store a few weeks ago to get a SIM card replacement. At first I was reluctant to go in as their staff during and after Covid was always rude and inefficient. I was happy to see a new store manager who was super helpful and the guys from his team also helped me pairing my headphones with my new phone. It wasn’t their job to do that but they were kind enough to go above & beyond and that was very much appreciated.”