March 2024 by suliman mohamed
Very bad stuff very bad treatment there is no management
March 2024 by Charley Hullah
I bought a washing machine from this store which never worked, so it was sold faulty. As I used a friends help to take it home, they refused to pick it up unless I paid 25 pounds to have it collected. So I?m 25 pounds out of pocket, plus the money. I spent cleaning the machine before first use. I?m so disappointed. I?ve bought quite a few furniture items before this and have had a good experience, but to be left out of pocket by a charity is ridiculous. You?d think that a charity would be more sympathetic especially when they sold me faulty goods. I was told this would be deducted from my refund - which I have to do by going into the store in person! As a person with a disability I?ve found the whole experience to be inaccessible and a waste of time and money. Save your money and go elsewhere.
March 2024 by The bleeding heart
Good but expensive price.
December 2023 by S R
I waited over a week to hear back from someone to collect my furniture for donation. When I was contacted, they gave me a slot between 8am - 2pm and I made it clear that I'd need notice from the driver(s) before they leave or when they're on their way as I moved out of the property to another area and needed adequate time to travel and meet them at the property. I woke up early and waited around for 6 hours for someone to contact me when they were on their way and no one did. When I emailed to query this and why no one contacted me like I was told they would, the response was that the drivers turned up but no one was home.. what on Earth. Thanks a lot for wasting my time waiting around for hours. I called several times to talk to someone further about this and there's no one ever available to pick up the phone so I will have to make a 2 hour trip to visit them in person. I will update this review if necessary.
October 2023 by Becker Kaufman
I understand it's for charity but prices are ridiculously high for the quality they are selling. Can often find the brand new version for cheaper online
September 2023 by Monroe&Marley Anichebe
Great store, however let down by ONE manager who is rude, unfriendly, arrogant and obnoxious. I asked him about possible repair to some damage on a sofa and he made a comment about me using my common sense. This is now the 3rd time he has been rude to me. On another occasion he served two other ladies before me providing them with a big discount and speaking to them in his language. I was waiting for over 10 minutes before they approached and kindly advised him of the same then he told me he was serving them first. I patiently waited and then asked if I could get a discount too as my item was more than the one sold to the ladies and he said no. I asked if it?s because I couldn?t speak his language and he said no. I have spent so much money in this shop and have always supported the charity (20+ years) but when I see him I don?t go in. The other staff are very friendly and helpful, in fact extremely polite. He is always miserable. Speaks to customers with a rude harsh tone and struggles to appear happy to be working for such a good cause. Such a shame. He lets down the store.Purchased the said sofa and paid for delivery. No contact made on delivery date so went and noted a sign saying store closed for maintenance. Found him and other staff at the side entrance so went to enquire. Again he was rude refusing to provide any information. When I said I had no contact he insisted he personally called and left voicemails with anyone he didn?t get through to about cancelled delivery. When I insisted I received no voice note he said he could prove this with his paperwork. Later came with paperwork saying he wrote a note on leaving a v/m. So I asked him to confirm number which he confirmed he had written down with one wrong digit. No apology. No explanation on store closure. Just told closed until further notice and I may not get sofa just a refund. Asked if I could collect myself told no. Rude tone and no empathy. Reported to head office as this was one too many occasions. Next day got a call to advise sofa damaged by flood. I asked to view the sofa damage and was told it?s no longer in store as it had to be chucked out as damaged by sewer flood. Extremely disappointed with the way I have been spoken to and treated as I could have been told this the day before. Makes me question whether this was done out of spite. I made it clear I really wanted the sofa as it matched two chairs bought in the same store weeks ago.Blonde manager is lovely as all other staff but avoid dealing with olive skinned (Spanish) tall dark haired miserable faced guy. BHF need to send him on a customer care course ASAP. Wont be dealing with him again! Loss to the charity.
September 2023 by Sherrie
Shame the store would rather not make a sale than be willing to negotiate. To charge £50 delivery for an item that costs much less and is just a 15-20min drive away is absurd.It?s unreasonable and as a result a lost sale. Considering it?s for charity, it would be more reasonable to charge less for delivery and be willing to negotiate so the sale goes through. Other stores were open and willing. Disappointing.
August 2023 by Lucy Ashmore
Some of the kindest and most helpful staff! Thank you!
July 2023 by Rusa Rostiashvili
Nickel always very helpfulThe shop is really nice
June 2023 by Joan Campbell
Need to shout out British Heart Foundation Seven Sisters! Over the past 2 years since I moved to the area, I have picked up some great pieces here large (bedframe & sofa) and small (iron) it has meant I've been able to affordably and stylishly furnish my place, I have had things delivered for a fee but they also help you carry out items to an Uber. Friendly and helpful staff this shop has been brilliant for me and provides great service. Thank you to everyone there.
December 2022 by Ahin Omer
Worst customer service ever. The staff there are so rude especially the blond lady that thinks she knows everything. I bought wardrobe and chest of drawers from there they did not do a refund.
October 2022 by Caïna Verrin
Store manager was friendly and very helpful, the stock in the store was decent too and prices fair. Got what we wanted quickly and all was good. Highly recommended second hand furniture store.
October 2022 by Cain Hands
Store manager was friendly and very helpful, the stock in the store was decent too and prices fair. Got what we wanted quickly and all was good. Highly recommended second hand furniture store.
October 2022 by Cain Rxybald
Store manager was friendly and very helpful, the stock in the store was decent too and prices fair. Got what we wanted quickly and all was good. Highly recommended second hand furniture store.
September 2022 by Cain Kill
Store manager was friendly and very helpful, the stock in the store was decent too and prices fair. Got what we wanted quickly and all was good. Highly recommended second hand furniture store.
