October 2023 by April Luong
I love the franchise but this particular branch is awful. The lady at reception is extremely rude, almost verging on aggressive. It?s absolutely bizarre to me that someone would speak to customers like that when there is no issue and they?ve just walked in. I tried to give the benefit of doubt, perhaps this person was having an off day. Unfortunately not, This happened again on a separate occasion and has completely put me off going back. She seems to hate women and will only speak nicely to male customers. Very upsetting and unpleasant experience.
August 2023 by Brian O'halloran
First time being to this tanning studio, lovely experience!!! As it's in the middle of notting hill and a very busy area I decided to ring before arrival. Shannon was so so helpful on the phone a quick 2 minute registration online and away u go on arrival. Shannon was amazing as were the facilities very clean very modern!!!
July 2023 by Henry Pearson
Well run establishment. Clean and tidy. Good staff.
July 2023 by Rachael Shaw
I use this one all the time. Tracey is amazing. I?m just very disappointed that I?ve come on a Sunday which I do a lot just to find a note in the door saying appointments only. I think y out need to put this on your site if it?s a new thing! I don?t understand why I couldn?t use it. The one I use you don?t need to book! Very disappointing
June 2023 by Winter Primrose
Tracey is the best. She has a lot of knowledge and will tell you exactly what you should and shouldn?t do in regards to tanning. The tanning lotion she recommended me is perfect for my skin and I?ve since repurchased a 2nd bottle of itIm going to Bayswater now as Notting Hill has gotten a bit too busy without an appointment. They have a lot of walk in consultations which makes the wait long.Services: Tanning
May 2023 by Ana Mironescu
I just bought a membership of 100 min and I came back today to do a session.Blonde woman at the reception saying that she doesn?t recognise my face and I had to pay as the system was down, coming across quite rude and aggressive.Mocking my way to spell my name like she couldn?t understand my accent?How rude!I am quite disappointed as I spent more than £80 for a package and I am ending up to pay full price a 12 min session, being told that to get my money back I should call the costumer service to provide all my details again? bizzarre procedure.But the most upsetting thing was this woman that I really don?t understand why she could not have some manners with somebody that received a inconvenience.Kindness is freeService: Sunbed tanning
December 2022 by Barbara Toker
Lovely staff attending and very clean!
August 2022 by Mariah
Came in to tan today, after I finished my 4min I came out the stall to ask if I could go for a few more minutes and another customer across the hall in another stall asked if I could get the attention of the woman behind the desk and so I did but the lady got really aggressive with me. Before I could even speak and tell her the other customer was asked me to get her attention. She apologised after she realised her mistake - I guess she mistook me for another customer. But wow it made me so uncomfortable. She had a full on go at me in front of other customers, barking at me and rolling her eyes at me and then realised I wasn?t who she thought I was she apologised and when I asked about more minutes on the bed I was currently using she said yes I paid and then she said no it would have to be for another time. So slightly confused by her saying yes and then once I paid I could no longer go for longer. I quickly left after she told me no to a few more minutes as she said I would burn (I don?t burn ever but wasn?t willing to mention that as she had already been mega aggressive). And that it was there policy that I couldn?t go again, which is fine. My complaint is more about the mistaken identity and that I was treated so aggressively when I tried to tell her another customer was wanting her attention. Just overall a bad experience and incredibly awkward. Even if I wasn?t who she thought I was I can?t believe she talks that way to any customer. I definitely don?t wanna go back but seeing as I now have unused minutes that I sort of was tricked into buying. Like I don?t really have a choice.
July 2022 by André Hellström
I love this tanning shop. Always clean and efficient.
June 2022 by Dovile Jankunaite
The BEST tanning shop branch! Always super clean, customer service - top!Tracey and Megan are unreal, always super friendly, I look forward to not only to my tanning sessions but also seeing those two ladies each time :) amazing staff, really an huge added bonus to the salon !Service: Tanning
April 2022 by Rachel Bayney
Waxing service was amazing! Tereza makes you feel so comfortable and she is so quick! Would definitely recommend ?Service: Body waxing
September 2021 by S H
Salon is spacious and clean. Receptionists are friendly. Always get a straight-forward and efficient service here.
September 2021 by Michael Martin
I?ve been using this Nottinghill gate tanning shop for just over 2 years now and I?ve gotta say this place is quality I only go in once a week just to keep my tan going so I?ve got a bit of a glow all year round ?,due to the coronavirus I was very apprehensive whether to go back (or not)so I decided to go back and I?m so glad I did apart from the wonderful lady called Tracy who I might add keeps the place absolutely spotless some form of (ocd)I should imagine who happens to be so friendly and above all very professional definitely the best receptionist I?ve come across since going there and most importantly she can communicate with customer?s very well seeing Tracy always puts my mind at ease because I know your gonna walk into a very clean environment and in times of CORONA what more can you possibly ask for that?s why this place gets five stars from me,there is 1 negative though your hand sanitiser is a bit on the sticky side sorry just gotta keep it real?Service: Tanning
August 2021 by Loredana Balan
Friendly staff, if you want to pay cash , happen few time , they don?t have to give you the change from 20£ note, take your debit card, and allot of other people hair on the bed and floor? the rest was ok?
September 2020 by S F
Great experience. Was serviced by a lovely lady (didn?t catch her name), but she was so helpful and friendly. First spray tan using a booth, so she explained everything through for me and made me feel so comfortable. Price was cheap, and had no waiting time (however when walking out it seemed busy as people were waiting, so must be popular). Salon was clean and a nice layout. Would definitely come here again!
