November 2023 by Michelle Quiroga
Employees were SO rude and disrespectful. They actually have cute shoes but I do not support extremely bad behavior toward customers.
November 2023 by Anna Giovanni
Went on the weekends and there was quite a long queue. You?d think they?d have more than one person on tills but it was just one slow man. Had to leave the shoes because I had to catch a flight.
October 2023 by Sureya Qazi-Fazle
I visited this store last Thursday, looking for some trainers, however was not quite sure exactly what i wanted. However, i was aided by the store manager, who was very helpful, telling me about the comfort of different shoes and their different purposes. I intended to simply get one pair of shoes, however, due to his helpfulness and extensive knowledge of his shoe store collection, i ended up walking out with two pairs of trainers and a pair of boots.
October 2023 by Chloe Holden
Recently visited this store. I don?t come to this store regularly but was pleased by Teddy and his customer service.Was quick to tend to my requests for sizes and was very honest. Walked away happy with 2 pairs of air forces.Would definitely recommend this store if any friends or family were local! And I myself would come again.
October 2023 by FLY THE DREAMER
Visited this store recently and was impressed by the excellent customer service and support offered to me by Teddy. He was very helpful in his knowledge of the trainers and he really gave me a further insight about trainers in general. Wonderful employee and wonderful store 10/10!
October 2023 by x X
Staff not friendly, when I exit they dont even say bye, and when you enter there is this loud latin music that gave me headache and worst part its that took more than 10 days to collect from this shop. Im not gonna select this shop again but at least i have my shoes now
October 2023 by Fatima najim
The whole entire team are so helpful welcoming and always happy to help at this store and am a regular customer they always make me welcome and happy to shop, the manager Abo is always provides excellent customer service and the rest of the team are always amazing
September 2023 by Sophie Batten
The team here was so helpful and kind! Would definitely shop here again
August 2023 by Linda
Thank you to Haikel and Shania who kindly helped me get the laces on two pair of my new On Running shoes. They did it without complaint, with a smile and friendly attitude. Really appreciate it.
July 2023 by Cosmin Ilisanu
Poor employees there look like they hate their life. The store was a complete mess, terrible store layout, even worse selection and sizes available. 1 star is me being nice I felt so devalued as a customer and that happened the two times I set foot there. Yikes
July 2023 by Azfar Fayyad
Amazing customer service! I came in for a shoe and was welcomed with a smile, after which the beautiful brown girl helped me with finding the right size as well as recommending me a pair that suited me best. Would highly recommend going to her when you get to the store!
July 2023 by Thainá Paz
The staff is extremely helpful and kind. I?m having terrible issues with an online order from Office and been struggling with Office?s online shop non existent customer service and Abu, from the Portobello shop, has been tirelessly (and always with a smile on his face) helping me locate the order.
June 2023 by Katarzyna
Awful customer service. Two girls sitting bored behind the till. When I asked if they can check for me a size , one smiled ironically and took the shoe. She gave me the wrong info , because this size was in the store?
June 2023 by Alexander Kriechbaum
4 people behind the counter chatting with each other, when asking for different sizes, they just turn away and go. No Customer service at all!!!!
June 2023 by Hawazen Dan
The guy at the till is extremely rude who happened to be the store manager, he actually yelled at both me and my friend, for asking different sizes, although we provided all the sizes that we needed when we arrived but the other guy was slow, having an issue with following the requests no matter how many times we repeated and confirm the order.
