March 2024 by Alix Sichacá
Excellent and professional service, I?ll be back for sure.
October 2023 by Gi A
Following my appointment on Friday, 25th August 2023, I was told to expect a call to come and trial the Contact Lenses as mine needs to be ordered.Needless to say, I am still waiting: No call, no email, no nothing.I take it that my details were not noted, or nobody could be bothered to call/email.This was my first visit to your branch, and I am very disappointed with your Service from start to finish.On the day of my appointment, I was kept waiting without any staff approaching me or explaining that they were running late until I asked after half an hour.I decided to give you the benefit of the doubt. Bexleyheath is my nearest branch, but I work in Lewisham. I thought it?d be more accessible for appointments.Complete waste of my time both that day and all these while waiting.
October 2023 by Juliette Brown
My recent visit was easy and pleasant. Staff were friendly and efficient. The optician was knowledgeable and helpful. Place looks clean and bright.
September 2023 by Lily Pad
Lovely people in the work place, very kind and gentle, felt very easy and comfortable, super lovely workers xxx
August 2023 by Chinedum Arize
TERRIBLE SERVICE. As a doctor I am extremely disappointed. I have been delivered the wrong contact lenses for a second time. I contacted your team regarding this on the first occasion and was told that it was the same brand when it clearly was not. I decided to try these new contacts which turned out to be horrible. As a result, I have been wearing my old prescription glasses.At the start of the week, I contacted you guys again regarding the same issue and explained clearly what happened. I paid for another reorder of my usual prescription lens which your staff agreed to and told me she understood. It took four days and I still received the wrong brand again!This is completely unacceptable and has tarnished my experience with vision express Lewisham. There needs to be staff training on the different brands in order to prevent confusion in the future. I am a doctor and wearing irritable contact lenses or wrong prescription is a disgrace and you make the experience horrible.
August 2023 by Welyngton Junior
I had a fantastic customer service experience from everyone and mainly from Donika. She was very helpful and convinced me to apply for an eye-care plan. Thank you for everything and keep up the good work.
May 2023 by sae
the appointment system is poor . if you book an appointment , expect to be seated there for a remaining fourty five minutes to an hour .
April 2023 by John Smith
The optician was very patient helping me to choose the right tint for my sunglasses.
March 2023 by Renu Riya
Best service I ever had from vision express,Anna Maria and the rest of team are very helpful,Satisfying through the whole process!Many thanks all ?
February 2023 by Chrissy Elliott
I had a recent appointment at Vision Express Lewisham Branch, for an eyetest,The Optometrist Mustafa was excellent.I found him Professional, Knowledgeable, Attentive, Patient and without doubt, definitely my best Optometry experience todate.I did not feel rushed and appreciated the attention to detail Mustafa providedI would definitely recommend Vision Express Lewisham especially MustafaI found his colleagues at the front desk Paige and Fiona also very attentive and helpful .
February 2023 by Lalani Balasuriya
Best service I ever had from vision express,Anna Maria and the rest of team are very helpful,Satisfying through the whole process!Many thanks all ?
February 2023 by taytuyk
Don't recommend anyone going there. I went here to get my glasses fix because of how they handled it last they told me it was unfixable and that I would have to pay even thought the damage was caused by the way they changed my lenses
December 2022 by kullanart Skehan
I was walk in yesterday and no one say hello or service to me my first time there as well and I was choosing the glasses and I have to wait a few minutes and they was ignoring me so I have to ask them again so they say I have to book only ( I understand that )Am not happy about service why look at people only from the outside?
December 2022 by Charmaine Clarke
This was my first time at vision express. my eye test was very farah and staff professional and plight. Happy with the service.
December 2022 by Abim Ola
Professional and very customer friendly service. Optician was engaging with precise attention to detail