January 2024 by azad eyrumlu
Too unorganised for a bank branch. Typical attitude is ?can?t do, don?t have?
January 2024 by Anna Sakrajda (AniaSakr)
The worst Local Branch (of any bank) I have ever visited. The staff were unprofessional, disorganised and very poor attitude towards customer service.Me and my partner visited a Local Branch to open a Joint Account together, we both already bank with Lloyds. We were refused by the staff telling us this is not possible in the branch stating contradicting reasons ranging from ?it can only be done via mobile app? to ?there?s no consultant in branch to do this for you today?. This most basic request from a Lloyds Bank branch could not be accommodated, with the staff demonstrating a blank expression of reluctance and absent minded.
October 2023 by Itoiz Jaio
After waiting for 1h, the first cashier told me she couldn?t do what I needed and asked me to wait for her colleague, which I patiently did. When the second cashier heard what I needed, she loudly said to the first cashier ?thanks for this one? in front of me and both laughed.None of the cashiers ended up giving me the document I needed, they?ve asked me to print it myself.After 9 years with Lloyd?s, they?ll be closing my account with them.Well done to this branch for treating the customers so poorly. They don?t even deserve 1 star.
October 2023 by Samanta Perez
The cashier was very rude and she took £30 of my money when I did deposit.I went to deposit money into my account as I didn?t have my card with me, she asked me for the details I started saying it and she said: Give me your phone instead of shout your details. In a very rude way. I said to her to don?t be rude with me she said take your money and Im not gonna do your service. I was shocked and I didn?t leave so she did my service at the end but taking £30 of my deposit which was £100.I can?t believe this whole situation and Im very disappointed.
October 2023 by Ishaq Yaqobi
worst services only one casheir working and its 20 poeple standing for it and all the staff are inside they dont care about elders children waiting and no one care
September 2023 by C Lennon
Felt like the cashier scammed me out off money. Asked for a certain amount, given only that amount but my card had a withdrawal with extra £20. Yes I should of checked, but I was rushing and the branch was packed. I felt on edge.By the time I realised it was too late.Been to Bromley today and such a better safer service
July 2023 by nigel simon
With no cashiers and the deposit machine not accepting my card. I couldn't make a deposit into my account and was advised to use the post office. The staff was helpful, but after queuing for a long period it's not what I expected from Lloyds bank.
July 2023 by Mattia Latino
Been there reluctantly due to the bad reviews I saw here, but today I was greeted by a very nice person (Trenton, at least this is what was written on his windows laptop), He was really nice, efficient and fast, I'm very happy with the service that i have received today.
July 2023 by Dimi K
All of 6 coach machines are broken; endless cues to get some cash. Very poor customer service
July 2023 by Google user
With no cashiers and the deposit machine not accepting my card. I couldn't make a deposit into my account and was advised to use the post office. The staff was helpful, but after queuing for a long period it's not what I expected from Lloyds bank.
March 2023 by Maria Heloiza Ramos
Bad service and long wait. Employees don't make a point of helping
December 2022 by Erdo?an Korkmaz
Unbelievable staff are not helpful, if you ask your money from your account they try to not give asking to many mad security questions even if you not ask a big amountDefinitely is not helpful very bad wasted my time
December 2022 by Jai Wills
The Manager of this branch in Lewisham ( A Stern Chauvinist White Male Who Has A Problem With People Of Colour, Even Though He Works In An Urban Area) Is the rudest unapproachable individual you could ever come across, he is rude, arrogant and no help whatsoever. He clearly is not happy with his post and should move on.
October 2022 by Mahedi Hasan
Extremely rude and uncaring.
October 2022 by Chris olagrim
Very quick and efficient service with a smile. Wish I got the ladies name but she was lovely
