March 2025 by Janine Evelyn-Wilson
Closed! Appears open but door locked and nobody there!
December 2024 by Tony Little
Probably the worst telephone support ever experienced except for HMRC. Waited 20 minutes and no sign of being answered as they give no indication where you are in the queue, 2 or 2000. Moving account to Metro Bank.
June 2024 by Edith Omife
So good
April 2024 by rita grootendorst
Really poor service without any respect or consideration. Caused me needless grief.
February 2024 by Arran Gainsford
Giving some credit due to them that on request on what was needed done today on short notice, they did so in a professional and friendly way, communicating clearly despite the shortcomings of oneself usually when communicating with others.
June 2023 by Tim Fogarty
Poorly equipped brach. Just one cash machine. No deposit or statement machines. Long queue & was not offered a private space to complete my business- resetting Internet banking.
October 2022 by Grant Williams
This has got to be the worst bank and the worst branch of a bank that I have been unfortunate enough to have dealings with. Being directed there from customer service, which is a lengthy experience of its own, the staff here repeatedly 'unblocked' my card and it was then repeatedly refused by all ATMs, then couldn't transfer my money to a friend's account, and left me with the only recourse of just closing the account permanently... Even that took time. So much better with HSBC.?
October 2022 by Steven Cronin
Hi all I manage coop bank in Lewisham and my team and I aim to deliver the bestPlease let me know if you think we could improve and we will see what we can do
August 2022 by Neil Barber
Been with the bank for over 40 years. I have no local branch any more and the online website does not work properly. On two occasions now I have tried to delete a direct debit without luck. It just locks the system. Then it's on to the telephone banking service, which is laughable. The waiting time is always so long that I give up. Appalling bank now.
April 2022 by Martin
I banked with them for 20 years.
They got so many things wrong.
The most useless and rude organisation I've ever dealt with.
March 2022 by terry ekland
Person who served me did very well considering we was communicating through a screen and I was wearing a mask together with my tinnitus it proved difficult at times.Our conversation, therefore ,was loud,the problem for me was that there were around 6 customers in line waiting so our conversation was heard by all.I was asked for my two digit of my security code,my first school and why I wanted the cash requested.I know our conversation was heard,because whilst I waiting for my cash I overheard ,without trying every other conversation that took place between customers and members of staff .Not only did I find this intrusive I believe it maybe a breach of the Data Protection Act.I await your response
November 2021 by Ricky Keane
Coop bank are an excellent bank very helpful and queue times short there customer service department especially tressa is the best
November 2021 by Person, Woman, Man Camera TV
I banked with them for 20 years.They got so many things wrong.The most useless and rude organisation I've ever dealt with.
October 2021 by Margaret McCallin
Could you please let me know if I have a standing order for Octopus, 8th October start date.Many thanks, Margaret McCallin
October 2021 by Caroline Jordan
Customer service has been so appalling. I?m leaving. I was told by an agent it was my choice! Lol so I?m off to a bank that cares about the customer.
