July 2023 by Jonathon Marx
Tried to book a furniture collection. Was directed to the website, which said they had availability all week so I booked it for Sunday. Didn?t get a call until that Sunday that they don?t actually collect on Sundays, and the earliest slot available wasn?t until Friday. No explanation, just ?I do apologise.? Extremely disappointed.
July 2023 by Pixar
Bought a dishwasher through the store via ebay and collected today communication was brilliant very helpful and the 2 gents that was working in store today was very helpful and pleasant to talk to wish to thank the store and staff definitely a saved seller via ebay aswell definitely recommend these guys thanks for all you have done ??
July 2023 by Sheri Absinthe
Thank you soo much for your kind support, the shop staff and the delivery men were very kind and helpful. Definitely will return to your store again.
July 2023 by Enes Bagirtkan
Great furniture shop. Has lots of stock and a bargain can be found at anytime. Also has stock that are brand new.
June 2023 by Enoo
Great furniture shop. Has lots of stock and a bargain can be found at anytime. Also has stock that are brand new.
April 2023 by Michael Wong
They are really picky in collecting furniture. Marks on the mattress they don't want it. Creases on the leather sofa they don't want it. So unless the donation is 99% brand new, they don't want it! Total waste of time.
March 2023 by Ebru ?lter
I booked furniture collection, they supposed to come Thursday 7:30 am to 3:30 pm. They didn?t come, without any notice. When I tried to call them nobody take the phone. BHF customer service send them e-mail behalf of us, still no respond. Absolutely ridiculous.
March 2023 by Moon Choi
Wow volunteers are very friendly and for a boxful of small items they give you a very good deal. I got plates, bowls and glasses for small ones and coffee table, tv stand for big ones.
March 2023 by CORO
Wanted to donate but they've never showed up.
October 2022 by Chavel Warren
First of all, the delivery drivers are very much useless and want you to do all the hard labour. They didn?t attempt to even try move out my wardrobe as the space was too ?tight?. I had to remove it myself. When I called to complain they told me I had to reschedule even though I wasn?t at fault. The manager didn?t even listen to me as he was constantly talking over me and he kept repeatedly saying well if my drivers said it was unsafe it was unsafe, when that was not the reasoning they gave me. If I could rate this a zero I very much would. It just makes me not to donate to this company again. If I were you I?d suggest other charities such as Emmaus they are so lovely over there. -2/10 wouldn?t recommend the British Heart Foundation.
August 2022 by Katherine Suter
I loved this placeI?ve checked out about 20 second hand furniture stores across south london and this was BY FAR the friendliest and most helpful of all the storesI got some great second hand furniture!Would definitely recommend!
January 2022 by Carlene Thomas
Usually the staff are very nice and helpful, this afternoon I brought some items into the shop. The young assistant demanded to know what was in the bag. I told her it was electrical items, and new sofa feet. She clearly didn't believe me and said that they didn't take clothes. I always specifically go to this shop with household and electrical items. I opened the bag and showed her. Her customer service skills seriously need a review.
December 2021 by Juriel
Absolutely dreadful. We organised for a pickup of a sofa bed frame and a single mattress both in very good conditions. When the driver showed up he refused to collect it with an excuse saying that the item was "incomplete". At evidence that it wasn't he then said we should have dismantled it because it couldn't fit it in the lift. We told him that was not true because we got it into the apartment without dismantling it. He then started being very dismissive and left. He just couldn't be bothered to take it. We wasted our time and we also had to take a day off work for this joke, without considering the mess we had in the house with the old sofa and the new one that arrived shortly after. BHF should really pay more attention to its employees. The result of this is that I now have to dispose of a perfectly reusable sofa bed in a hurry and via the council
December 2021 by Stefano
Embarrassing service. We wanted to donate 2 items, a double ikea sofa bed and a single mattress compatible with the sofa bed (sold separately by ikea). People in charge of collecting it refused the collection over the fact that the should have had two mattresses.I called the lewisham shop then, to ask what could have been done to still donate the things and they promised they would have been in touch with the driver and called me back. Still aiming since 10 am
November 2021 by eva jones
Bought stuff 3 times from them. Drawers, wardrobes and a toaster. They all looked fibe when i bought them. First the drawers kept opening, wardrobe broke as soon as i put clothes in it. That was too years ago. I didnt expect the stuff to be perfect so i was ok with it. But when yesterday i bought a toaster only to go home and realise its not even switching on, then it was clear. They dont even check if the items they sell are fit for sale in general. Never gonna go there again, not even for return
