February 2024 by Anusha R
really helpful pharmacy
February 2024 by Fiona Cope
-1 if I could, pharmacist unhelpful and unprofessional. Avoid.
December 2023 by Claire Grozier
Blonde woman incredibly rude and delights in humiliating me. She could see I was close to tears and enjoyed my humiliation. Sadist.I will never shop here again.
November 2023 by Karen Ritchie
Very Rude pharmacist... Avoid as they are unhelpful and un-willinging to listen to customers.
November 2023 by John Havergal
Excellent service, discrete and sympathetic advice, wide product range, affordable prices and convenient open hours.
October 2023 by Noor Alsati
They should be closed down, completely rude, unethical, emotional and unprofessional. A real shame to the pharmacy profession.
August 2023 by Steve Somerset
The pharmacist here is no help at all. I thought that pharmacies were supposed to be taking the burden off GP services. This guy?s complete lack of concern and empathy is shocking. He didn?t listen to me or look me in the eye and just said ?Go to your Dr? and then retreated to the back of the shop. This is actually the second time this has happened to me. Appalling service.
April 2023 by Cansu Ayral
Disgustingggg and rude, unprofessional Pharmacy. This pharmacy needs to be closed downnnn. I went to this pharmacy Sunday afternoon around 17.15pm to collect all of mine and my families prescriptions.They first said delivery was not received, therefore I asked is there an alternative option the person serving me on the till said no and we can?t change what?s not prescribed I said ok, which he informed me to go to another pharmacy. I then said I would not make another pharmacy now and I had enough treatment for another day, when would be next delivery. I then get informed there will not be delivery on this specific lotion due to shortage everywhere, whilst the man on the till serving me the lady behind the counter, which I can only hear her voice not see her face, started speaking over us saying rather than wasting time talking go and find yourself another pharmacy, HOW RUDEEE. I got told at 17:25pm I Have to leave due to there is a urgent patient that has Cancer I said ok understandable but I?m a patient to and I?m heavily pregnant also my whole family has the same symptoms. The horrible, out of character lady had then closed all the switched off the lights on me whilst I was talking and said you have to leave, we are closing, all I was trying to understand how many lotions do I need to collect, on google the closing time is 17:30pm I said I still have 5mins, she closes the door on my face and locked up. I was so upset and angry with a lot of frustration, the fact they never even took into consideration that I am heavily pregnant. She actually told me to F**ck off coming from someone that has studied Medicine and is serving the vulnerable public, how shocking. I will be writing to Ombudsman about this, how disappointing. I also informed the police and I have a crime reference which will be stated on my ombudsman complaint.
March 2023 by Jade Higgins
Absolutely terible customer service and NO compassion whatsoever from the pharmacy staff, when trying to speak with them they scarcely even bother to look at you when talking, rude blunt responses. I feel sorry for the lady at the till who clearly is the only one with an ounce of humanity in that place.
February 2023 by esther oxford
Very helpful chemist. I've been a customer for more than 20 years - and always courteous and friendly. Also offered valuable advice.
January 2023 by Trisha Hutchinson
The pharmacy requested my prescription. When it did not arrive they did not inform me, and when I went to collect it they were rude and then repeatedly said that it was up to me to follow up the prescription, though I had no way if knowing it hadn't arrived. This was a prescription with damaging consequences if there is a break in medication. Their actions are medically negligent.
December 2022 by Anna R.
When I need prescriptions I don't hesitate to call Hayward. The staff are pleasant to deal with and prescriptions are ready when specified. Recently one of the chemists went above and beyond to sort out a prescription error with the physician so my son could get the medicine he needed. That extra effort made a difficult situation so much better. Thanks, Hayward!
September 2022 by Talita Santos
Absolutely disgusted by the awful customer service. If I could I would give rotten eggs instead of one star. The owner is greedy, rude, and a bloody mercenary that wants to get every single penny of you by using your illness to get the advantage of your pocket to make money.Do not go to this pharmacy ever.
September 2022 by Ay?e
very pleased! had to get a prescription urgently before going away for a holiday and they sorted it quickly, great pharmacy.
September 2022 by Daniel Hall
They do not appreciate & value their customers. Who have supported them for many years, it seems that the pharmacist is under a lot of pressure or problems which the customers take the brunt of there frustration, a smile or a kind word doesn?t hurt when one comes in and asking for help. Many are elderly and staff get very upset when querying what happened to there medication, many within the tight knit community are leaving this Pharmacy and willing to travel further to other pharmacies for there prescriptions and manners.
